Dealer & Product Development Coordinator

Job Description

Dealer Compliance & Standards

• Manage and oversee dealer development and upgrade rollout plans
• Ensure all facility signage, layout plans, and visibility elements align with brand corporate identity standards and compliance guidelines
• Develop and maintain dealer compliance scorecards
• Identify, categorise, and prioritise dealer compliance gaps
• Issue, monitor, and follow up on corrective action plans
• Oversee updates and developments related to customer facility requirements from marketing and other departments
• Liaise with dealer teams and external contractors regarding facility and compliance projects
• Prepare and distribute dealer auditing reports
• Monitor project pipeline completeness and implementation progress
• Coordinate effective time management arrangements for projects and dealer visits
• Monitor dealer status in alignment with sales department and network management requirements
• Conduct regular visits to dealer sites across the full dealer network, including cross-border operations

Sales Training – New Vehicles

• Develop and maintain annual dealer sales training plans, including product and sales orientation schedules
• Develop comprehensive training content and manuals aligned with market research and competitor analysis
• Coordinate with outsourced training providers to ensure:
  • Product accuracy and segment suitability
  • Competitive positioning alignment and key unique selling points
  • Effective sales and customer engagement orientation
• Ensure training quality, attendance tracking, and certification management
• Coordinate cross-departmental information for training content development
• Coordinate and manage training completion awards and certifications
• Ensure accurate attendance records are maintained
• Implement post-training assessments to evaluate training effectiveness
• Maintain dealer sales certification registers
• Monitor training effectiveness indicators including conversion support, positioning confidence, and margin discipline
• Ensure compliance-driven capability gaps are addressed through structured training interventions

Product Research & Development

• Conduct industry-standard product comparison reports for training and product alignment purposes
• Perform in-depth market assessments across various product ranges and segments
• Compile pricing and transactional reports analysing competitor activity and market positioning
• Conduct competitor product range and segment analysis
• Analyse competitor financial offerings and deal structures
• Monitor customer database zoning and reporting activities
• Provide product alignment feedback to internal training and product departments

Minimum Requirements

Qualifications & Experience

• Degree or equivalent qualification
• 5–8 years’ experience within the automotive or commercial vehicle industry
• Automotive sector training background is essential
• Dealer network exposure is essential
• Experience in training coordination or standards compliance preferred
• Experience within the commercial vehicle sector and product research methodologies
• Travel experience including local, cross-border, and international travel
• Valid Code 8 driver’s licence
• Strong analytical and problem-solving capabilities
• Excellent communication and organisational skills
• Ability to read and write in English
• Strong interpersonal and stakeholder management abilities
• Team player with a confident and proactive approach
• Ability to anticipate operational issues and business requirements proactively