Dealership Workshop Service Manager, Gauteng, Roodepoort

Duties:

• Lead and manage workshop teams across both brand service portfolios, including technicians, service advisors, and support staff
• Drive productivity, efficiency, and profitability across both service departments
• Ensure consistent delivery of high-quality repairs and maintenance in line with OEM standards for each brand
• Manage daily workshop operations, workflow planning, and job prioritisation
• Build strong customer relationships and resolve service-related concerns effectively
• Ensure compliance with health, safety, environmental, and OEM requirements
• Oversee parts coordination, inventory control, and workshop supply efficiency
• Monitor and manage WIP, labour recovery, CSI, and service performance metrics
• Prepare and present operational, financial, and performance reports to senior management
• Identify training needs and develop team capability across both workshop environments
• Ensure effective communication between OEM stakeholders, internal teams, and customers
• Maintain strong control over service bookings, job costing, and administrative accuracy

• Matric (Grade 12)
• Red Seal Motor Mechanic Trade Certificate (advantageous but not mandatory)
• Minimum 6+ years’ experience in a dealership service/workshop environment
• At least 2–3 years in a Service Manager or Senior Foreman role
• Strong understanding of OEM service processes and workshop operations
• Experience managing WIP, CSI, labour efficiency, and workshop profitability
• Strong leadership, coaching, and team development ability
• Excellent customer relationship and conflict resolution skills
• PC literate – experience with CMS / Dealer Management Systems (Evolve or similar)
• Strong financial and operational acumen within aftersales
• Valid driver’s license (non-endorsed)
• Clean criminal record and medically fit
• Must reside within West Rand / Roodepoort area