Job Description
Key Responsibilities:
- Contact clients through phone calls, SMS, and WhatsApp to remind them of due or overdue payments.
- Negotiate repayment arrangements and offer tailored solutions (e.g., refinancing, date changes)
- Record all interactions and outcomes accurately in the system
- Escalate unresolved cases to the field or legal team as needed
- Meet individual monthly recovery targets and support team objectives
Collections Operations:
- Monitor the assigned portfolio and prioritize accounts based on delinquency stage.
- Work closely with field agents, soft/hard collection teams, and supervisors.
- Assist in identifying high-risk accounts for early intervention
- Maintain clear documentation for audit and compliance purposes
Customer Relations & Communication:
- Engage with clients respectfully and professionally at all times
- Understand client challenges and suggest realistic payment options
- Educate clients on the importance of timely payments and the consequences of default
- Build a positive rapport to encourage long-term financial discipline
Requirements:
Experience in debt recovery, customer service, or telesales is an advantage.
Strong interpersonal and negotiation skills
Fluent in English (Luganda or other local languages are a plus)
Tech-savvy and familiar with CRM or collection software is a plus
Highly organized, self-motivated, and target-oriented
Salary & Benefits:
- Gross monthly salary: UGX 618,000 – 2,000,000 (based on experience)
- Excellent performance-based bonus system
- Covered communication & transport allowances
- Opportunities for professional growth
Join a dynamic fintech company that’s transforming how people access and manage credit in Uganda!
Apply now and become part of our results-driven team!
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section.
