Join an industry leader in safari and travel, where passion and dedication drive exceptional guest experiences and a strong commitment to sustainability. This is your chance to work with one of the best companies and make a meaningful impact on communities and the environment. Join a team where every role matters and contribute to shaping a brighter future in this remarkable field.
Core Criteria:
- Strong service delivery to agents and guests
- 3-5+ years of inbound tour operating experience
- Proficiency in Tourplan or similar booking systems
- Extensive knowledge of South, Southern, or East Africa’s geography, logistics, and products
- Eagerness and ability to learn and grow professionally
- Familiarity with travel industry channels
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and WETU
- Ability to analyze data for decision-making (both quantitative and qualitative)
- Understanding of various markets
- Strong business acumen and ability to make commercial decisions
- Knowledge of sales processes and methodologies
- Creative problem-solving and experience in crafting unique travel experiences
- Focused on guest and client satisfaction
- Excellent communication skills and commitment to personal growth
- Strong time management, teamwork, and conflict resolution abilities
- Attention to detail and strong organizational skills
This is a senior, hybrid position based in JHB - with the possibility of being remote depending on experience.
