Position Summary
We are seeking an experienced, polished, and highly professional Restaurant Manager to lead the operations of a premium fine dining restaurant. The ideal candidate must possess exceptional leadership skills, international hospitality exposure, and a passion for delivering world-class guest experiences. The Restaurant Manager will be responsible for ensuring flawless daily operations, maintaining the highest service standards, driving revenue growth, developing staff, and protecting the restaurant's reputation as a luxury dining destination.
Candidates with international hospitality exposure or who have lived, studied, or worked abroad are strongly encouraged to apply.
Key Responsibilities
Operations Management
- Oversee the daily operations of the restaurant to ensure smooth and efficient service.
- Maintain impeccable fine dining service standards throughout every shift.
- Ensure opening and closing procedures are strictly followed.
- Coordinate dining room, kitchen, bar, reservations, and guest relations.
- Monitor restaurant cleanliness, ambience, lighting, music, table settings, and overall presentation.
- Ensure all service sequences comply with established Standard Operating Procedures SOPs.
Guest Experience
- Deliver exceptional guest satisfaction through personalized service.
- Welcome VIP guests and handle special requests professionally.
- Resolve guest complaints promptly and effectively.
- Build strong relationships with regular patrons.
- Ensure every guest enjoys a memorable luxury dining experience.
Leadership & Team Management
- Recruit, train, coach, and supervise restaurant staff.
- Conduct daily pre-shift briefings and post-service reviews.
- Monitor employee performance and provide continuous coaching.
- Foster a culture of professionalism, discipline, teamwork, and accountability.
- Schedule staff efficiently to meet operational needs.
- Conduct performance evaluations.
Financial Management
- Drive restaurant sales and profitability.
- Monitor daily revenue and operational costs.
- Control labour costs and scheduling.
- Minimize wastage and operational losses.
- Prepare weekly and monthly operational reports.
- Manage budgets and achieve financial targets.
Food & Beverage Quality Control
- Ensure consistency in food quality and presentation.
- Maintain high beverage standards.
- Work closely with the Executive Chef on menu planning and seasonal offerings.
- Monitor portion control and quality assurance.
- Ensure compliance with food safety regulations.
Inventory & Cost Control
- Monitor inventory levels.
- Supervise stock receiving and storage.
- Conduct regular inventory counts.
- Prevent theft, wastage, and stock variances.
- Approve requisitions according to company policy.
Sales & Business Development
- Develop initiatives to increase restaurant revenue.
- Build relationships with corporate clients and high-net-worth individuals.
- Promote private dining events and special experiences.
- Collaborate with marketing on promotional campaigns.
- Increase guest retention and repeat business.
Compliance
- Ensure compliance with health, safety, hygiene, and sanitation standards.
- Maintain licensing requirements.
- Enforce company policies and operational procedures.
- Ensure compliance with labour laws and hospitality regulations.
Required Qualifications
- Bachelor's Degree or Higher National Diploma in Hospitality Management, Hotel Management, Business Administration, or a related field.
- Minimum of 5–8 years' experience managing a luxury or fine dining restaurant.
- Previous experience in five-star hotels, luxury restaurants, premium hospitality brands, or internationally recognized restaurant chains.
- Proven record of increasing revenue and improving guest satisfaction.
- Experience managing multicultural teams.
Preferred Candidate Profile
We strongly prefer candidates who possess international hospitality exposure, including individuals who:
- Have lived, worked, or studied abroad.
- Have worked in luxury hotels, Michelin-level restaurants, or internationally recognized fine dining establishments.
- Have experience serving international guests and high-profile clientele.
- Understand global hospitality standards and luxury service etiquette.
- Have been exposed to international food and beverage trends.
- Are familiar with Western, European, Middle Eastern, or Asian fine dining service standards.
- Have excellent cultural awareness and adaptability.
- Can introduce innovative service ideas and global best practices.
- Demonstrate refined etiquette, professionalism, and executive presence.
Preference will be given to candidates with overseas work experience or substantial international exposure.
Required Skills
Leadership
- Strong leadership and people management skills.
- Ability to motivate and develop high-performing teams.
- Excellent decision-making abilities.
Guest Relations
- Exceptional interpersonal and communication skills.
- Strong conflict resolution abilities.
- High emotional intelligence.
Operations
- Strong understanding of fine dining operations.
- Knowledge of wine service, beverage operations, and luxury guest service.
- Excellent organizational and multitasking skills.
Financial
- Budget preparation and monitoring.
- Cost control.
- Revenue optimization.
- Inventory management.
- Financial reporting.
Technology
- Proficiency in Restaurant POS systems.
- Microsoft Office Suite.
- Reservation platforms.
- Restaurant management software.
Personal Attributes
The successful candidate should be:
- Highly professional and well-groomed.
- Confident and articulate.
- Customer-focused with exceptional attention to detail.
- Passionate about luxury hospitality.
- Calm under pressure.
- Results-oriented.
- Honest and accountable.
- Flexible with working hours, weekends, and public holidays.
- A proactive problem-solver with a continuous improvement mindset.
