This lodge is based within a private reserve in the Greater Kruger region and the opportunity is suited to a couple who are passionate about the bush, guest experience, and working within a close-knit team environment. The roles require strong operational ability, attention to detail, and a genuine love for hospitality and guiding.
Role 1: FOH
Candidate Responsibilities:
- Responsible for managing guest bookings and delivering a welcoming front-of-house experience
- Handling reservations (phone, email, and online platforms)
- Coordinating guest arrivals and departures
- Maintaining accurate booking records
- Liaising with housekeeping and operations to ensure seamless stays
- Greets guest, provide information about lodge facilities and activities, and address guest queries or concerns professionally
- Requires strong communication skills, attention to detail, and a customer-focused attitude
Core Criteria:
- Previous experience in a similar FOH or lodge based role
- Strong guest relations and communication skills
- Excellent attention to detail and organisational ability
- Good computer literacy
- Hands-on approach and ability to work in a small team environment
Role 2: Guide
Candidate Responsibilities:
- Conduct game drives and guided bush walks
- Host guests and ensure a high level of interpretive guiding and engagement
- Maintain guiding equipment and vehicles
- Assist with general lodge maintenance where required
- Ensure guest safety and adherence to reserve protocols
Core Criteria:
- FGASA Level 1 or 2 (minimum)
- Valid PDP
- First Aid certification
- Rifle competency and advanced rifle handling
- Strong hosting and guest interaction skills
- Basic vehicle and camp maintenance knowledge
Package:
- Market-related salary (negotiable based on experience and qualifications)
- Live-in position with accommodation provided for the couple
- Meals provided while on duty
