The lodge is based within a Big 5 reserve and this is a hands-on role, ideally suited to a dynamic couple capable of managing a high-performing, small team while maintaining exceptional 5-star standards in an intimate bushveld setting. This opportunity is best suited to a couple who are looking for long-term stability within a single property and who bring a high level of maturity, strong leadership, and a collaborative approach to lodge management.
Candidate responsibilities:
- Provide overall leadership and direction across all lodge operations, ensuring service excellence and operational efficiency
- Take full responsibility for the day-to-day running of the lodge, maintaining exceptional guest experiences at all times
- Manage, mentor, and develop a small, multi-skilled team, while actively participating in daily operations where required
- Oversee financial management including budgeting, forecasting, procurement, stock control, and cost management
- Maintain and implement standard operating procedures to ensure consistency across all departments
- Ensure compliance with health, safety, and environmental regulations
- Coordinate closely with head office, ensuring accurate reporting and effective administrative processes
- Handle multiple operational functions including guest relations, staff management, and administrative duties
- Oversee maintenance and general upkeep of the lodge and its facilities
- If applicable, one partner may assist with guiding activities to enhance the overall guest experience
Core Criteria:
- Proven experience as a senior management couple within a 5-star lodge or hospitality environment
- Strong operational knowledge across all lodge departments within a small-team structure
- Hands-on management style with the ability to work across multiple departments
- High level of maturity, resilience, and ability to operate independently without extensive on-site support
- Strong financial acumen and administrative capability
- Excellent leadership, communication, and interpersonal skills
- A stable career history demonstrating commitment to previous roles
- Ideally, one partner holds a guiding qualification with relevant field experience
- A genuine passion for hospitality, conservation, and the African bushveld
Other Considerations:
- This is a live-in position
- A dedicated General Manager residence is currently under construction; temporary accommodation will be provided at a nearby lodge or within the property during this period
- Children may be accommodated depending on age; however, the lodge is located approximately one hour from the main gate, making daily school transport impractical
- No pets are permitted
