Home to the Big 5,this esteemed safari lodge is seeking a polished and guest-focused Guest Relations Officer to ensure every guest receives a warm, seamless, and memorable experience throughout their stay. The successful candidate will be passionate about hospitality, attentive to detail, and confident in delivering exceptional service in a high-end environment.
Candidate Responsibilities:
- Work with an assistant or Lodge Manager to provide support in the daily operations of a lodge
- Housekeeping checks done according to set standards
- Supervising restaurant’s functioning before and during meal times and supporting the service staff, and making sure this is carried out to company standards
- Making sure meal standards are adhered to before meals leave the kitchen
- Checking guests in and out, and taking care of guests requests during their stay
- Act on guest’s requests for additional services and supplies
- Liaise with senior lodge management to report anomalies, variances and new ideas for improvements
- Assist with Stock Counts and Weekly and Monthly Reports
Core Criteria:
- Hotel Management Diploma/Certificate or equivalent
- Minimum of 1-2 years working experience in Front of House or similar position at a 5-star lodge establishment
- English - Well Spoken and Presentable
- Customer Focused
- Computer literate on MS office (intermediate level excel) knowledge of LIGHTSPEED, SAGE EVOLUTION and PROTEL
- Good guest relations with knowledge of Hosting/Butler skills
- Driver’s Licence preferred
- Contributing to team success
- An eye for detail and good common sense
- Good knowledge of Food & Beverage Service, Housekeeping & Front Office
This is a live-in position
Work Cycle 21/7 days
