Key Roles and Responsibilities:
Quality Strategy and Governance
- Develop and execute the organization's Quality Assurance strategy, roadmap, and operational plans.
- Establish quality standards, testing methodologies, frameworks, and best practices across all products and projects.
- Define and monitor quality metrics, KPIs, and reporting mechanisms.
- Drive continuous improvement initiatives to enhance product quality and team efficiency.
- Ensure adherence to organizational quality policies, standards, and procedures.
Test Planning and Execution
- Oversee the planning, design, execution, and reporting of software testing activities.
- Develop comprehensive test strategies, test plans, and test cases for all products and releases.
- Ensure functional, integration, regression, performance, usability,accessibility, and security testing are effectively conducted.
- Review and approve test results and release readiness reports.
- Ensure timely defect identification, tracking, prioritization, and resolution.
Test Automation and Quality Engineering
- Lead the implementation and expansion of automated testing frameworks and tools.
- Establish automation standards to improve testing efficiency and coverage.
- Integrate automated testing into CI/CD pipelines.
- Drive adoption of modern Quality Engineering practices and shift-left testing approaches.
- Continuously improve test automation coverage and effectiveness.
Product Quality and Release Management
- Collaborate with Product Managers, Engineering Teams, Project
- Managers, and DevOps teams to ensure quality throughout the software development lifecycle.
- Participate in sprint planning, backlog grooming, product reviews, and release planning activities.
- Ensure software releases meet quality, security, and performance requirements before deployment.
- Monitor production environments and conduct root cause analysis for quality-related incidents.
Compliance, Security and Risk Management
- Ensure products comply with relevant government, industry, regulatory, and data protection requirements.
- Oversee quality controls for GovTech platforms handling sensitive citizen and government data.
- Collaborate with Information Security teams to perform security testing and vulnerability assessments.
- Support internal and external audits, compliance reviews, and certification initiatives.
- Identify and mitigate quality risks across projects and products.
Stakeholder Management
- Partner with business units, customers, government agencies, and project stakeholders to understand quality expectations.
- Provide regular quality performance reports and recommendations to executive leadership.
- Communicate quality risks, testing outcomes, and improvement opportunities effectively.
- Support customer escalations and critical issue resolution.
Leadership and Team Management
- Lead, mentor, and develop QA Engineers, Test Analysts, Automation
- Engineers, and Quality Leads.
- Set performance objectives and conduct regular performance reviews.
- Identify training and development needs within the QA team.
- Foster a culture of accountability, collaboration, innovation, and continuous learning.
- Build and maintain a high-performing quality assurance function.
Required Skills and Competencies
- Test Automation Frameworks.
- API Testing.
- Performance and Load Testing.
- Security Testing.
- CI/CD and DevOps Practices.
- Quality Management Systems.
- Defect Management and Root Cause Analysis.
- Agile and Scrum Methodologies.
- Test Management Tools JIRA, Azure DevOps, TestRail, Zephyr, etc..
- Automation Tools Selenium, Cypress, Playwright, Appium, Postman, JMeter, etc..
Experience and Qualifications
- Bachelor's Degree in Computer Science, Information Technology,
- Software Engineering, Engineering, or a related field.
- A minimum of 7 years hands on experience in QA.
- Master's Degree is an added advantage.
- ISTQB Advanced Level Certification.
- Certified Software Quality Analyst CSQA.
- Certified Agile Tester CAT.
- Scrum Master or Agile-related certifications.
- ISO 9001 Lead Auditor certification advantageous.
