The Hotel and Sales Manager will oversee daily hotel operations while driving revenue growth in all hospitality divisions. You will manage guest satisfaction, lead the on-site team, and actively sell accommodation and hospitality packages to corporate and leisure clients.
KPA'S:
1. Sales & Revenue Growth
- Find new business from corporate clients, travel agents, and tour operators.
- Create monthly sales plans to boost room occupancy during quiet seasons.
- Manage online booking channels (OTAs) and the hotels booking system.
2. Hotel Operations & Guest Experience
- Oversee daily operations across front office reception, housekeeping – including cleaning materials and laundry.
- Maintain high service standards to ensure excellent guest reviews.
- Handle guest complaints quickly and professionally.
- Conduct daily walk-throughs to ensure the property is clean, safe, and welcoming.
3. Team Leadership & Administration
- Supervise and motivate staff, including scheduling shifts.
- Prepare weekly reports on occupancy levels, projected sales campaigns, and guest feedback.
