This person will be responsible for, completing tickets within reasonable time, ensuring tickets are resolved fully and don’t need to be reopened.
Responsibilities:
- Complete assigned tasks and keep ticket system updated with progress.
- Provide support in person, via phone & remote connection.
- Travel to local sites, using pool vehicle, to provide on-site support.
- Hardware - install, setup, configure & troubleshoot faults.
- Software - install, setup, configure. Troubleshoot faults with provider.
- Networking – install, repair, configure & troubleshoot.
- Escalate priority, unresolved or repeated tickets.
- User training & assistance with boardroom connections.
- Product research and purchasing.
- Stock control - capture, allocate, collect and stock take.
- Various admin duties incl: Capturing, reporting, document & record management.
- Must be able to work flexi hours when required
