The lodge is located in the the beautiful Greater Addo region in the Eastern Cape. This role is ideal for a hands-on, business-minded couple with strong hospitality experience and a passion for delivering exceptional guest experiences while running a sustainable and efficient operation.
Core Criteria:
- Proven experience in lodge or hospitality management, ideally within a safari or remote lodge environment
- Formal business qualification essential: Business Management / Business Leadership (BML), Commerce, BCom, and/or Hospitality Management
- Strong financial and administrative understanding, including budgeting, cost control, forecasting, and reporting
- Excellent leadership, communication, and people-management skills
- Ability to work independently and make sound operational and commercial decisions
- High level of professionalism with a guest-centric mindset
Candidate Responsibilities:
- Overall management of lodge operations, ensuring smooth daily functionality
- Oversight of all departments including front of house, housekeeping, maintenance, guiding, and food & beverage
- Implementation and maintenance of lodge standards, policies, and procedures
- Budget management, cost control, stock control, procurement, and reporting
- Oversight of reservations, billing, and financial reconciliation
- Strong administrative systems and record keeping
- Hosting guests and ensuring a high level of personalised service
- Managing guest feedback, queries, and special requests
- Upholding service excellence throughout the guest journey
- Recruitment, training, mentoring, and performance management of staff
- Staff scheduling, discipline, and motivation
- Creating a positive, professional team culture
- Oversight of general maintenance, lodge infrastructure, and vehicles
- Coordinating preventative maintenance and supplier relationships
- Strong business acumen with a hands-on leadership style
- Organised, solution-driven, and detail-oriented
- Calm under pressure and adaptable to a bush environment
- Passion for hospitality, conservation, and rural tourism
This is a live-in position.
