Outdoor Sales Representative (Axess Limited)

The Outdoor Sales Representative is responsible to ensure that selling objectives are set; building customer loyalty and increasing customer satisfaction through professionalism, trustworthiness, sincerity, and a business-like appearance in every customer experience.

RESPONSIBLITIES AND DUTIES 

• Provide excellent customer service by listening to customer inquiries and requests, asking questions to ensure understanding of needs, and supplying parts in a timely manner.
• Maintain composure in dealing with customers.
• Resolve customer problems and complaints to maximize satisfaction.
• Build and maintain long-term trusting relationships with new and existing customers.

• Educate customers on how products or services can benefit them financially and professionally.

• Conduct calls and face-to-face meetings with customers daily.

• Attend telephone as well as face to face orders.

• Develop clear and effective written quotations/ invoice/discounts for current and prospective customers.

• Communicate promotions and sales to existing/potential customers and resellers.

• Ensure that necessary parts are available, if not order unavailable parts and reserve available parts.

• Follow up with customers to ensure that their needs have been met.

• Realize sales objectives, target and budget as agreed with the Manager.
• Apply retailing techniques to sell parts and accessories.
• Recommend related parts that are needed.

• Ensure to be up to date in regard to sales approach and techniques.
• Cold calling potential customers to increase customer portfolio.
• Travel within the island to meet prospects and customers.

• Do presentations/marketing of products and provide catalog to new retailers.
• Consult manager before sending quotation that exceeds the agreed amount.
• Organize and plan daily work schedule (Route, minimum of 5 clients per day).
• May require to receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Issue receipts, refunds, credits, or change due to customers.

• As and when necessary arrange or do the delivery of parts.
• Coordinate with other members of the sales team as needed to generate sales and provide excellent customer service.

• Participate actively in Kaizen meetings.