ROLE OVERVIEW
We are recruiting a Process Automation Engineer (Workplace Productivity) on behalf of our client - a leading financial services organisation with a significant presence across South Africa and internationally. This is an exciting opportunity for a senior automation professional to drive meaningful productivity improvements across the business through intelligent automation and process engineering.
The key objective of this role is to identify, design, and implement automation solutions that streamline business operations - leveraging a blend of RPA, AI-driven tools, and process improvement methodologies to deliver tangible results.
KEY RESPONSIBILITIES
- Identify and evaluate opportunities for process improvement and automation across the organisation.
- Assess business and process requirements, proposing the most optimal solution - whether automation-based, a hybrid approach, or pure process improvement.
- Design, develop, implement and maintain intelligent automation solutions using Azure AI Foundry, Azure Logic Apps and Azure Functions.
- Design, develop, implement and maintain RPA solutions using UiPath and Power Automate.
- Implement automations, ensure governance, apply learnings, and empower business units and end users.
- Support Product Owners to clarify requirements, determine impact, and define delivery priority.
- Coordinate activities across agreed projects, including full stakeholder management throughout the delivery lifecycle.
- Support change management activities including training, communications, and operational handover.
- Document and support test plans and test scripts for all system changes and updates.
- Liaise with Project Managers, internal teams, and external vendors/suppliers to plan and deliver projects.
- Provide ongoing support and maintenance of established automations, resolving issues in collaboration with stakeholders.
- Create and maintain knowledge articles and documentation.
- Stay current with emerging tools, technologies, and techniques in the automation and productivity space.
TECHNICAL KNOWLEDGE & SKILLS
Core Technologies (Required)
- Azure AI Foundry, Azure Logic Apps and Azure Functions
- Robotic Process Automation - UiPath and Microsoft Power Platform (Power Automate)
- Process flow mapping and workflow-based logic design
- Business process analysis and requirements documentation
Desirable / Advantageous
- Azure DevOps
- Scrum / Agile delivery practices
SKILLS & COMPETENCIES
- Strong analytical and objective problem-solving skills.
- Excellent verbal and written communication; ability to engage across all levels of the organisation.
- Ability to decompose complex technical topics into clear, accessible language for non-technical stakeholders.
- Strong stakeholder management and relationship-building skills.
- Ability to facilitate workshops and drive alignment across teams.
- Excellent documentation skills - clearly capturing process flows and automated solution designs.
- Strong time management; able to work under pressure and meet tight deadlines.
- Self-starter with the ability to work autonomously and take initiative.
QUALIFICATIONS
- Relevant degree qualification (Computer Science, Engineering, Information Systems, or related field).
- Advanced proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Visio).
Scrum Foundation certification (or equivalent Agile qualification).
Desired Skills:
- azure devops
- scrum
- agile delivery practices
- Process Engineering
