To lead the development, optimisation, governance and commercial performance of Letshego's insurance and bancassurance product portfolio.
The role ensures that products meet customer needs, comply with regulatory requirements, drive revenue growth and support the organisation's strategic priorities.
It provides specialist expertise, commercial leadership and cross-functional coordination to deliver sustainable, customer-centric insurance solutions.
- Type: full-time
- Location: Gaborone
- Category: Product Management
- Closing Date: 2026-07-10
Key Responsibilities
- 7.1.
- Develop and implement the country's Bancansurance strategy and execution to drive product profitability.7.2.
- Drive customer acquisition, usage, retention and revenue outcomes.7.3.
- Monitor product P&L, unit economics, cost-to-serve and profitability7.4.
- Monitor market trends, competitor offerings and regulatory developments to identify emerging opportunities and evolving customer needs and translate these insights into competitive, customer-centric insurance solutions.7.5.
- Lead product ideation, design, pricing, documentation, testing, launch and optimization, in collaboration with underwriting partners.7.6.
- Build and maintain relationships with insurance partners, underwriters, reinsurers and service providers7.7.
- Negotiate and review product terms, SLAs, commissions and revenue-sharing agreements.7.8.
- Optimize product profitability and customer value through pricing and product structures7.9.
- Validate that product documentation, policy wording, customer communication and marketing materials are accurate and compliant7.10.
- Design, implement, and continuously review policies and procedures that standardise insurance practices across the organisation, ensuring compliance with regulatory requirements, effective risk management, operational control and consistent delivery of customer-centric insurance solutions.7.11.
- Conducts research on local market opportunity analysis in order to identify solutions that can enhance Letshego's current offerings7.12.
- Collaborate with cross-functional teams, including sales distribution, legal, compliance, finance, IT and operations to ensure the effective design, implementation and delivery of customer-centric insurance products7.13.
- Validate that all products comply with NBFIRA regulations, Insurance Act provisions and internal policies.7.14.
- Lead resolution of audit findings, regulatory inspections and compliance reporting7.15.
- Ensure Underwriting terms and conditions are strictly adhered to in the underwriting process of business as per insurance regulation guidelines.7.16.
- Monitor and analyse product performance by tracking profitability, market penetration, loss ratios, premium collections, refunds, claims settlement timelines and commission income, while driving optimisation of pricing and commission structures7.17.
- Prepare comprehensive performance reports for management and Board review to support strategic decision-making.7.18.
- Maintain product risk registers RCSAs and regulatory submissions7.19.
- Design and implement product training programmes for frontline and support staff.7.20.
- Spearhead business retention by ensuring that renewal terms are communicated and/or discussed with the clients within the set timelines and that renewal instructions are received on time to achieve minimum lapse ratios7.21.
- Role-models Letshego values and ethical leadership that is consistent with Group culture.
Requirements
- Education: Bachelor's degree in Insurance, Risk Management, Actuarial Science, Business Administration, Economics or related field.
- Postgraduate qualification (MBA, Master's in Insurance & Risk, Data Analytics) will be an added advantage
- Certifications: Certificate of Proficiency-Insurance (short term and long term) is mandatory
- Experience: At least 7 years experience in insurance product management, bancassurance, distribution or financial services
- At least 3 years in a management position
- Demonstrated experience in: o End-to-end product lifecycle management (ideation → pricing → launch → optimisation)
- Engagement with insurance partners, brokers, reinsurers and regulators o Insurance pricing and profitability optimisation o Claims processes, policy servicing and risk controls
- Market segmentation and product commercialisation
- Experience with digital insurance solutions is a strong advantage How to
How to Apply
ply, please visit: letshego.seamlesshiring.com
