ROLE PURPOSE
To implement and manage a cleaning services solution using a roving team for Clients in accordance with the SLA
MAIN OUTPUTS
- Responsible for driving gardening, cleaning and hygiene services using multiple schedules
- Ensure delivery of efficient services as outlined in the Service Level Agreement (SLA) at the correct frequencies
- Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on cleaning services rendered
- Assist in the management of cleaning service projects and provide technical support, where applicable
- Demonstrate and instill effective adherence to processes on equipment maintenance
- Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
- Ensure timeous processing of adherence schedules
- Provide monthly reports and feedback on continued compliance to the SLA
- Building strategic relationships both internally and externally
- Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
- Manage performance & conflict amongst subordinate employees & effect corrective actions, in line with company policies/procedure
- Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees
- Safety: Safe operating procedures; Equipment safety inspection; Safe storage of chemicals.
- Responsible for training, coaching, mentoring & development of subordinate employees
- Image: Uniforms and dress code; Condition of vehicles ; Appearance of equipment.
- Equipment: Equipment availability; Equipment storage; Equipment condition and safety.
- Proper recordkeeping of mileage; submit fuel slips timeously; ensure vehicle servicing is done; compliance to company vehicle policy
QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:
- Relevant Tertiary Qualification
- Matric (Senior Certificate)
- Valid SA Driver’s License
- 3 years relevant experience in Facilities Management, CRM, Property Management & Financial Management
- Facilities Management, CRM, Property Management
- MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level),
- Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law & Contractual Law
FUNDAMENTAL COMPETENCIES
- Initiative/Proactivity
- Deadline Driven & Highly Motivated
- Stress Tolerant
- Solid Supervisory Skills
- Subordinates Capacity Building
- Customer Focus
- Negotiation Skills
- Analytical Skills
- Planning/Scheduling/Objective Setting
- Teamwork & Partnering
- Relationship Building
- Interactive Reasoning
- Excellent Oral Communication
