ROLE PURPOSE
The main purpose of this role is to assess, transfer and development of technical skills in operations to ensure sustainable high quality of workmanship and skills.
MAIN OUTPUTS
- Manage the operational training and development of personnel – on complex
- Assess employees' needs for training
- Align training with the organization's goals and operations
- Create and manage training budgets
- Develop and implement training programs
- Review and select training materials from a variety of vendors
- Update training programs and material to ensure that they are relevant and unit specific
- Facilitate training methods and skills to instructors and supervisor
- Evaluate the effectiveness of training programs and instructors
- Facilitate the Regional and National Transformation forum
- Manage direct expenses and overheads, and all factors affecting the profitable performance of the complex
- Manage the submission of WSP ATR report
- Assist with daily audits and general operations throughout the complex to identify training needs to staff
- Mentoring and assisting learnership students
- Handling complaints through correct channels
- Must be willing to work shifts
- Roll specification is not limited to training but also to general operation when needed
QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:
- Formal Qualification) in HR Management
- Facilitator/Assessor Certificate
- Matric (Senior Certificate)
- Valid SA Drivers’ License
- 5 years Knowledge and experience in the Cleaning/Hygiene industry Hotel and Casinos
- Basic knowledge of HR related issues and procedures
- MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), Must have have worked on Opera PMS
- Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems
FUNDAMENTAL COMPETENCIES
- Initiative/Proactivity
- Deadline Driven & Highly Motivated
- Stress Tolerant
- Excellent Written Communication
- Capacity Building
- Coaching
- Customer Focus & Quality Management
- Negotiation Skills
- Analytical Skills & Process Improvement
- Financial Planning and Strategy
- Teamwork & Partnering
- Relationship Building
- Interactive Reasoning, Strategic Thinking & Strategic Planning
- Excellent Oral Communication
