JOB PURPOSE:
- To provide HR and administrative support to our client’s outsourced warehouse team. The ideal candidate should have proven experience managing large outsourced workforces in a fast-paced FMCG, Logistics, Manufacturing, or Warehouse environment. The candidate must be flexible to work both day and night shifts, with operational exposure being an added advantage.
Working relationships:
INTERNAL
- All staff in Our Client Outsourced Warehouse site
- HR team
- Payroll
EXTERNAL
- Caterers
- Outsourced labour providers
- Government bodies
- Transport providers
Key Responsibilities
Workforce Planning & Resourcing
- Lead resourcing for all vacant positions within the Warehouse and site operations.
- Coordinate recruitment activities with HR teams, hiring managers, and outsourced labor providers.
- Ensure manpower planning aligns with operational demand, productivity targets and budget.
- Support succession planning for all key positions to avoid gaps
HR Operations & Compliance
- Ensure strict adherence to all HR procedures, including recruitment, induction, confirmation, separation, discipline, salary inputs, training, and performance appraisals.
- Monitor and enforce compliance with statutory labor laws, company policies, and internal controls.
- Act as the site custodian for audits and HR compliance reviews.
Employee Lifecycle Management
- Oversee induction of all new employees on AGL policies, procedures, code of conduct, and site regulations.
- Ensure timely creation and approval of employee email and system access.
- Manage staff separation processes, including documentation, clearances, and exit reporting.
Attendance, Leave & Utilization Management
- Monitor staff attendance, absenteeism, and leave utilization to ensure alignment with KPIs and operational requirements.
- Ensure leave planning is followed and leave liability is maintained within acceptable limits.
- Review attendance summary sheets to support payroll and vendor invoicing.
Outsourced Labor & Vendor Management
- Coordinate with outsourced labour providers to ensure workforce delivery meets business needs.
- Verify subcontracted labour invoices against attendance, utilization, and approved rates.
- Monitor HR service provider KPIs and conduct periodic performance reviews.
Employee Relations & Discipline
- Handle disciplinary matters at the our client outsourced site in line with company policy and Labor law.
- Support grievance handling, dispute resolution, and disciplinary investigations.
- Manage employee relations to maintain a productive and harmonious workplace.
- Participate in and support works council and industrial relations forums.
Health, Safety & Wellbeing
- Ensure adherence to occupational health and safety standards, government regulations, and company policies.
- Promote a culture of safety, compliance, and employee wellbeing across the site.
- Coordinate with HSE teams on compliance and corrective actions.
Reporting & Analytics
- Prepare and present periodic HR reports including:
- Workforce numbers and utilization
- Leave and absenteeism trends
- Turnover and attrition analysis
- Training, discipline, and engagement metrics
- Provide insights and recommendations to site and senior leadership.
HR Administration & Site Support
- Oversee day-to-day operations of the HR & Admin desk, ensuring timely response to staff queries.
- Ensure proper filing, documentation, and renewal of statutory and operational certificates.
- Manage administrative support activities such as stationery requests and staff meal coordination.
- Attend toolbox talks ,site meetings, record minutes, and drive closure of action items.
People Management
- Lead and develop the site HR team
- Delegate operational tasks while maintaining governance, control, and accountability.
- Build HR capability to support a high-volume, fast-paced operation.
Qualifications
- Degree in Human Resource Management or equivalent.
- Knowledge of Labour laws
- Member of IHRM
- CHRP certification is a MUST
Experience
- A minimum of 5 years of HR experience, with at least 3 years served in the role of Senior HR Officer.
- The ideal candidate should have proven experience managing large outsourced workforces in a fast-paced FMCG, Logistics, Manufacturing, or Warehouse environment. The candidate must be flexible to work both day and night shifts, with operational exposure being an added advantage.
Key Skills
- Computer literacy
- Supervisory
- Communication skills
- Analytical
- Counseling skills
- Administration
Personal Attributes
- Proactive
- Strong personality
- Patient
- Integrity
- Confidentiality
- Interpersonal relations
- Able to work within tight deadlines
