Role Profile
Primary Reporting: Team Leader –Field Operations
Secondary Reporting: Regional Technical Manager
Department: Technology
Leadership Level:nIndividual /Team Contribution
Job summary/ Job purpose/ Role Intent:
- Successfully undertake all activities relating to routine maintenance, corrective maintenance, root cause analysis and network quality initiatives for the fibre optic network
- Organization Structure must include who this position reports to
Job Magnitude: Team Size
Number of employees directly reporting to this job: 0
Number of indirect reports i.e. employees reporting to the direct report 0
Number of 3rd party staff e.g. contractors, consultants, outsourced service providers reporting to this job: 0
Key Responsibilities
- Evaluates, tests, and repairs old or malfunctioning fibre network infrastructure along with scheduled preventive maintenance routines covering: Optical cable, Closure kits, Ducts and Man holes
- Generate sensor indicators and execute inspections ensuring the fibre optic systems do not contain faults that could destabilize its performance.
- Conducts regular inspections of the assigned system and repairs any defects recognized.
- Prepare and maintain system records and system diagrams.
- Perform fibre optic maintenance including: Point of break /link analysis, splicing, core alignment and splice quality validation using necessary tools and techniques
Principal Outputs
- Achievement of performance KPIs
- Ensure fiber segment availability of 98%
- Achievement of 80% of TTs within SLA
- Ensure quality fiber splices with a slope of <0.25dB/km within segment
Qualifications- Academic and Professional
- BSC in Electronic/Electrical/Telecommunication Engineering or related field.
- Training in optical fibre technology.
- Higher Diploma in Electrical and Electronics Engineering
- Certification in Fiber technology
Experience
- Two years experience in fibre maintenance
- Proven track record in analyzing trends, undertaking root cause analysis, identifying key issues and putting in place actions to address and improve network & service availability and quality.
Competencies
Technical Competencies
- Fibre optics maintenance tools and techniques.
- Microsoft Office
- Customer focus
- Planning and organizing.
- Troubleshooting
- Must be able to work at height certified, in confined spaces and in all weathers.
Functional Competencies
Team Work
- Contributes actively to a working environment in which colleagues work co-operatively with each other, accepting collective responsibility. Teams achieve high standards of performance by continually reviewing objectives and priorities
Innovation
- Is eager to develop new ideas and concepts for identifying better solutions to current and future problems. Creates a climate in which new approaches are not only welcomed but also expected from everyone in the organisation to continuously improve overall performance and generate new business ideas
Managing Risks
- Review calculated risks after considering the potential organisational and stakeholder concerns; Identifies areas of potential risks and create backup plans for any contingency; Encourages others to explore new opportunities for business
Analytical Thinking
- Comprehend and identify patterns or connections between situations that are not obviously related, and identify key or underlying issues in complex situations. It includes using creative, conceptual or inductive reasoning
Relationships / Contacts / Communication
- indicate the nature of the most important internal and external relationships that are relevant
- Who internal & external
- Why purpose of communication and How often?
Internal:
- Business Units: Enterprise, mobile and mass market
- External: Customers, Contractors, other network operators.
- Frequently – to share information, problem solving i.e. network related issues
- Frequently – to share/obtain information, problem solving
Planning / Organizing / Integrating
- Major Challenges/Problem Solving
- Provide 2-3 examples of the major challenges and problems, which need to be solved in this job, and the nature of the job's role in solving these problems e.g. make recommendation or final decision
- Own decisions or Recommendations
- Provide 2/3 examples of decisions or recommendations the job holder is mandated to make
- Optical Fibre network damages ,due to road constructions/vandalism
- Maintenance materials/spares/tools
- Preventive maintenance.
- Acquisition/utilising ones recovered within the network
Operating environment
- Provide a brief description of the environment within which the job operates e.g. remote locations, multiple interfaces across units, function head, multi-function, etc.
- Management planning cycle Micro vs Macro planning
- What type of planning is required and how long in advance?
- Office and field based environment Daily/weekly/monthly planning ,based on job demand
