About the job
Your role
- As a Service Planner, CSO, your mission is to enhance customer satisfaction and experience through timely job allocation and response . You will report to the Operations Manager, CSO.
You will
- Receive incoming calls from customer and schedule all service order both internal and external.
- Serve as information liaison between the service staffs and customers – providing regular updates to customers regarding service that is in process.
- Keep WIP levels to minimum by ensuring orders are closed on time.
- Do two months forward planning of service jobs by ensuring parts are ordered on time.
- Plan and schedule service jobs for FSE, ensuring parts are picked in advance.
- Weekly follow up of smart link and MAM2 leads and advising customers on due preventive maintenance activities.
- Regular update of customers on status of their orders.
- Ensure all planned service visits are done on time and in communication to respective customers.
- Follow up on FSE recommendations and recommend improvements to customers where necessary.
- Informs customers on any required corrective actions to ensure a reliable operation of the equipment.
- Ensure FSE work in safe environment and promote culture of incidents and accidents reporting in TIA.
- Ensure FSE book all work hours correctly.
- Forward planning of FSE leave schedule, ensure adherence and availability to carry out service activities.
- Participate in service contract management in collaboration with aftermarket sales team.
- Assist installed based experts IB on installed base management.
- Participate in inventory management in collaboration with logistics team.
To succeed, you will need
- We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
- You have 3 - 5 years of experience, working as a Service Planner or similar role
- Undergraduate Degree in an Engineering or Business related field
- Excellent communication, organization and interpersonal skills
- Strong PC skills with MS Office, PowerBI and using CRM
- Valid driving license
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
