Duties:
Conduct treatments and therapies
Recommend wellness products
Maintain treatment rooms
Ensure guest comfort
Execute meticulous, unhurried, custom-tailored treatments.
Anticipate guest preferences using data from the CRM profile before arrival.
Serve as an expert wellness advisor, prescribing personalized home care regimes.
Maintain pristine room aesthetics aligned with luxury sensory branding (scent, lighting, sound).
Oversee the end-to-end luxury guest journey, ensuring zero friction points.
Direct the financial strategy, maximizing yield per treatment and treatment area.
Uphold strict health, safety and quality standards.
Source exclusive global product lines and design signature treatment packages.
Upsell treatments & products
Requirements:
Grade 12
CIDESCO Beauty & Spa Management Diploma
Advanced Diploma in Spa and Salon Management
Massage Therapy Courses
Spa Financial management experience
At least 5+ years international 5* spa or luxury wellness brand.
Expertise in high-end skincare brands
VIP/HNW clientele experience
