LiquidCapital Division is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. LiquidCapital Division aims to creatively solve problems and add value to people by ensuring Mobility for Good.
LiquidCapital Division forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.
LiquidCapital is seeking to employ a qualified and experienced technical call centre agent. The successful candidate will join a dynamic and highly skilled Technical Authorisations Team.
The successful candidate will report directly to the Creditors Manager.
JOB DESCRIPTION:We are seeking a qualified Technician (Qualified motor-mechanic) to join our dynamic and hardworking Authorisations team. The successful candidate will be accountable for capturing, assessing, monitoring & approving service and maintenance claims. The Agent will need to ensure that all calls are handled in a timely and professional manner.
DUTIES/KEY RESPONSIBILITIES:
- Handling incoming calls and ensuring that monthly service level targets are met, both personal and departmental
- Verifying policy details and supplying dealers with information on request
- Asses technical information on previous claims
- Admin duties related to claims and authorisations
- Maintaining high levels of customer service at all times
- Liaising with all internal divisions and providing info to necessary parties
- Scrutinizing of dealer quotes to minimize costs
- Promote the use of the online system
- Assisting other teams when the job requires it
EDUCATION:
- Grade 12 / Matric
- Qualified technician (mechanic) - not negotiable
- Minimum of 1 – 2 years Authorisation Call Centre experience(Advantageous)
- Minimum 3 years Motor Industry experience and strong technical knowledge of vehicles is a must
EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED:- Must have mechanical / technical knowledge of vehicles
- Computer literate (Full MS Office)
- Excellent telephone and communication skills
- Multi-tasking
- Claim administration experience (Advantage)
- Excellent time management
- Deadline driven
- Action orientated
- Approachable
- Strong communication skills
- Customer focused
- Listening skills
- Peer relationships
- Proactive and engaging
- Negotiating skills
- Own or reliable transport
- Excellent time management and attention to detail
- Confident and assertive
- Ability to work under pressure
- Team Player
- Accuracy
OTHER REQUIREMENTS:- Criminal and credit clear
- Reliable or own transport
- Own and live up to company values
