Transition Manager:
Basic Function
The incumbent will be responsible for leading Transitions anywhere from across the global footprint. The candidate should have an in-depth knowledge of business process Transitions.
The incumbent will be responsible in ensuring that the process Transitions are successfully implemented. In addition to enabling seamless Transitions, the incumbent will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementation.
The incumbent will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new business.
Education Requirements
- Graduate / Post Graduate in any stream
PMP, PgMP certification (preferred)
Work Experience Requirements
- 10+ years of experience, most of which should be in BPO environment
- 3+ years of the BPO experience should be in Transitions
- Program Management experience of a small to medium size engagement
- Valid (10 year / 5 year) US &/or UK Visa will be an added advantage
