Key Responsibilities and Duties
- Greet customers warmly and guide them to their tables.
- Present menus, provide recommendations, and answer customer questions about dishes and beverages.
- Take accurate food and drink orders and relay them to the kitchen and bar staff.
- Serve food and beverages promptly and professionally.
- Ensure tables are clean, organized, and properly set before and after service.
- Handle customer complaints or special requests professionally and escalate to supervisors when necessary.
- Assist with billing, processing payments, and handling cash or card transactions.
- Maintain knowledge of menu items, specials, and promotions.
- Follow health, hygiene, and safety standards at all times.
- Collaborate with team members to provide smooth and efficient service.
Required Skills and Qualifications
- Minimum secondary education; hospitality training is an advantage.
- Previous experience in food service, restaurants, or catering preferred.
- Strong communication and interpersonal skills.
- Ability to work under pressure in a fast-paced environment.
- Attention to detail and commitment to customer satisfaction.
- Professional appearance, hygiene, and etiquette.
- Physical ability to stand, walk, and carry items for extended periods.
Core Competencies
- Customer service and guest engagement
- Food and beverage handling
- Order taking and serving accuracy
- Teamwork and communication
- Hygiene, safety, and cleanliness
- Problem-solving and adaptability
Work Environment & Requirements
- Restaurant, café, hotel, or event-based work environment.
- Flexibility to work shifts, evenings, weekends, and public holidays.
- Ability to maintain composure and professionalism in a busy environment.
- Commitment to providing excellent customer experiences consistently.
Success Indicators (Performance Outcomes)
- High levels of customer satisfaction and positive feedback.
- Accurate order taking, serving, and billing.
- Clean, organized, and well-maintained service areas.
- Efficient teamwork and coordination with kitchen and service staff.
- Consistent adherence to hygiene, safety, and service standards.
Location: Accra
Salary: Attractive
