This position aims to ensure the quality and timely execution of technical work performed by workshop-based technicians, mechanics, and assistants.
Key Responsibilities:
- Achieve targets for technical work, including services, rework, and PDI inspections.
- Take full responsibility for managing the team reporting to this role by providing ongoing technical support, coaching, and on-the-job training. Ensure service quality, optimize response times, and maintain professionalism.
- Evaluate technicians’ training needs, address skill gaps, conduct quality checks on completed work, meet required turnaround times, and oversee the completion of relevant apprentice modules.
- Ensure sound financial management of the team, aligning with the budget and departmental strategic objectives.
- Meet company policies and targets for rework, work in progress, labor recovery, team and departmental gross profit (GP) and contribution, and manage consumables and overheads effectively.
- Comply with OHSACT regulations on both company and customer premises, ensuring all safety standards are upheld.
- Promote customer service excellence by building strong, loyal relationships with internal and external customers. Foster a commitment to service excellence in all work, provide timely feedback and communication, and meet internal and external CSI targets.
- Focus team efforts on growing the department in line with company requirements.
- Drive operational innovation.
Must have qualifications:
- National Diploma or Degree in Mechanical or Electrical Engineering (or a related field).
- Business management qualification or training (advantageous).
- Proven experience in managing a workshop or service department within the heavy machinery, automotive, or industrial equipment sector.
- Strong leadership and people management skills, with the ability to drive performance and accountability.
- Sound business acumen with a strong understanding of financial management, budgeting, and cost control.
- Excellent communication and customer relationship management skills.
- Ability to implement operational enhancements, manage change, and promote innovation.
- Proficiency in workshop management systems and reporting tools.
- Ability to perform under pressure while maintaining high service standards.
