JOB SUMMARY
The
Administrative and Sales Officer will support the promotion, recruitment and
sales of both Academic Programmes and Executive Training programmes. Coordinate
the administrative processes related to Executive Training and Skills
Development programmes offered by UIEH. Develop and maintain relationships with
prospective students, corporate clients, partners and other stakeholders to
support business growth. Ensure the efficient planning, organisation and
delivery of Executive Training programmes while maintaining compliance with
regulatory requirements.
DUTIES & RESPONSIBILITIES
1. Sales for academic and executive
programmes
·
Promote UIEH academic
programmes and executive training programmes to prospective students, corporate
clients and partners.
·
Follow up on enquiries and
leads generated through marketing campaigns, events, referrals and other
channels.
·
Conduct outreach activities
through phone calls, emails, meetings and presentations to prospective students
and corporate clients.
·
Participate in education fairs,
career fairs, corporate events, exhibitions and networking activities to
promote UIEH programmes and services.
·
Build and maintain strong
relationships with prospective students, corporate clients, training
participants and partners.
·
Maintain and update sales
pipelines, lead databases and client records.
·
Monitor market trends,
competitor activities and customer needs and provide relevant feedback to
Management.
·
Collaborate with the Sales and
Marketing team for both executive training and academic programmes.
2. Administrative and Compliance
• Coordinate
the planning, organisation and delivery of Executive Training and Skills
Development programmes;
• Liaise
with trainers, facilitators and clients to ensure the smooth delivery of
training sessions;
• Prepare
training documentation, attendance records, evaluation forms and completion
reports;
• Ensure
all logistics, training materials, venues and resources are available for
programme delivery;
• Compile
and analyse participant feedback and evaluation reports;
• Liaise
with respective authorities for accreditation process of trainings (MQA, HRDC
etc.);
• Ensure
that all administrative processes are done in a timely manner;
• Prepare
training proposal for client while ensuring the MQA/HRDC process follows;
• Coordinate
with other teams such as the Administration, Finance, Logistic teams to ensure
the smooth running of training sessions.
• Ensure
all finance-related matters such as invoices are completed in a timely manner.
3. Others
• Any
other cognate duties as may be necessary in the circumstances and/or required
by the employer.
CANDIDATE’S PROFILE
Qualifications Required
• Degree
in Management or in Sales and Marketing or related area.
• At
least 2-3 years’ experience in executive training and sales.
Key competences (Knowledge, Skills,
Attitudes, Behaviours)
·
Excellent oral and written
command of English and French;
·
Strong communication and
presentation skills (French and English);
·
Strong customer service
orientation;
·
Sales and negotiation skills;
·
Ability to design and deliver
effective training programs;
·
Knowledge of training
methodologies and learning & development principles;
·
Analytical skills for
conducting training needs assessments;
·
Familiarity with e-learning
platforms and learning management systems;
·
Excellent organisational skills
and project management abilities;
·
Problem-solving and critical
thinking capabilities;
·
Ability to deal with high
stress situations in a calm and tactful manner;
·
High integrity;
·
Ability to work in a team.
