This is a live-in position Job Summary The Assistant Head Guide assist the Head Guide with developing the annual plans for Guide operations, befitting Sanbona Wildlife Reserve. The role supports the Head Guide with implementation of systems and conditions that enable the Guide operations to provide guests with outstanding Guiding and services that are of exceptional quality, informative, safe and responsive to individual needs. The role also works closely with the Head Guide to ensure that the desired standards are documented, and processes and procedures implemented are adhered to. The Assistant Head Guide assists the Head Guide with providing information for the preparation of the Guide Operations budget and with annual plans for the Guide operations. The Assistant Head Guide assists with the monitoring the performance of Guide operations, ensuring that the guiding team continuously develops and displays, at all times, the level of competence, professionalism, excellence, protocol and etiquette that is expected. Job Requirement Thinking Ability Ability to develop strategic direction for the Guide function to support organisational aims Ability to influence senior leadership teams Ability to implement change and support people through times of transition Ability to oversee and simultaneously pay attention to a number of demands Proven ability to lead multiple teams High levels of verbal and numerical ability Ability to correctly communicate detailed information and instruction to others High levels of anticipation for the unexpected Ability to recognise safety or security concerns. Job Technical Skills Ability to lead the Guide team Experienced in overseeing and directing multiple teams Experienced in selecting, motivating and guiding management team members Experienced in preparing organisation wide annual plans including budgets and monitoring financial performance Competent in correctly developing and ensuring policies, processes and standards are implemented and applied across the Guide functions Ability to analyse and improve Guide operational effectiveness and efficiencies Ability to monitor and ensure compliance with health, safety, security and other legal requirements across Guide operations Proficiency in Microsoft Office applications Work Experience & Academic Qualifications 5 to 8 Years of experience in a luxury Field Guide leadership role Demonstrated previous experience in a luxury lodge environment Diploma in Nature Conservation or similar FGASA Level 2 min (NQF4) - Level 3 Preferred Trails Guide Valid Drivers and PDP license Advanced Rifle Handling Certificate Level 1 First Aid Personal Qualities Committed to providing exceptional levels of service to others Demonstrates exceptional levels of integrity Ability to work effectively when under pressure Ability to demonstrate a flexible approach to getting work done, adjusting to changing circumstances and demands Emotionally stable, even tempered and calm when placed with challenges Maintains positive outlook in most challenging situations and circumstances Models positive team values Demonstrates high levels of resilience in demanding environments Ability to establish strong relationships with people from different backgrounds Sanbona shall apply the employment equity principles as set out in the Employment Equity policy and Plan. Interested applicants should submit a comprehensive Resume/ CV with all supporting documents to Apply Below by no later than 07 June 2026.
