Responsibilities Include but not Limited to:
- Assist clients via phone, email, and WhatsApp
- Prepare and follow up on quotes, contracts, and customer documents
- Check customer details, authorisations, ID requirements, and No-Hire checks
- Process payments, deposits, refunds, and proof of payments
- Monitor active, overdue, and long-running contracts
- Support delivery and collection admin
- Scan, rename, file, and control documents accurately
- Follow up on missing information and unresolved client matters
- Help identify admin errors, control gaps, and process issues
What we're looking for:- Strong retail, admin, or customer-service experience
- Hardware, construction, plumbing, electrical, paint, tools, or technical retail experience preferred
- A self-starter who takes initiative and follows through
- Strong attention to detail and accurate admin habits
- Firm and consistent with rules, documents, and processes
- Friendly, kind, and professional with clients and the team
- Comfortable with computers, email, WhatsApp, and admin systems
- Good English and Afrikaans communication skills
- Reliable attendance and able to commit to full branch working hours
Working Hours:
- Monday - Friday: 07:00 - 17:00
- Every other Saturday: 7:30 - 12:00
