Only candidates with previous experience in an upmarket hotel, luxury lodge, guest house, or similar hospitality establishment, as outlined above, will be considered
Key Responsibilities Include but Are Not Limited To
- Support the Housekeeping Manager with the daily planning, coordination, and supervision of housekeeping operations
- Supervise, motivate, and support the housekeeping team to ensure exceptional service standards
- Conduct room and public area inspections to ensure cleanliness and presentation meet company standards
- Ensure housekeeping SOPs, health and safety procedures, and quality standards are consistently maintained
- Assist with staff training, coaching, scheduling, and performance management
- Monitor housekeeping productivity and ensure rooms are serviced within required turnaround times
- Oversee inventory, stock control, linen, and housekeeping supplies
- Identify and report maintenance issues promptly
- Assist with departmental administration, reporting, and record keeping
- Resolve guest requests and housekeeping-related queries professionally
- Perform additional duties as required to support the housekeeping department
Criteria- Minimum 3–5 years' housekeeping experience relevant to the roles within a hotel, lodge, guest house, or luxury hospitality environment
- Previous experience as either a Housekeeping Supervisor or Assistant Housekeeping Manager is essential
- Strong knowledge of housekeeping procedures, standards, SOPs, and inventory control
- Proven leadership ability with experience supervising, training, and motivating housekeeping teams
- Excellent organisational, communication, and problem-solving skills
- Exceptional attention to detail and commitment to maintaining luxury hospitality standards
- Ability to multitask, prioritise effectively, and perform well under pressure
- Professional, reliable, and guest-focused approach
- Proficiency in English with a good command of Afrikaans will be advantageous
- Experience with Opera, Apex, or similar property management systems will be advantageous
Remuneration and Hours of Work- Market-related salary offered, dependent on qualifications and experience.
- Hospitality working hours apply, including weekends, public holidays, and shifts as operationally required
