Customer Service Representative

Job Summary

• We are seeking a customer-focused and proactive Customer Service Executive to join our team.
• The ideal candidate will be responsible for managing customer inquiries, resolving complaints, and ensuring a positive experience across all touchpoints.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer complaints in a professional and timely manner.
• Maintain accurate records of customer interactions.
• Liaise with internal teams to ensure customer needs are met.
• Provide product/service information to customers as required.
• Follow up on customer feedback to improve service delivery.

Requirements

• Minimum of OND / HND / B.Sc Degree in any relevant field.
• 1–2 years experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving skills.
• Proficiency in Microsoft Office/Google Suite.
• Must reside in or very close to Ojodu or its environs.
• Ability to multitask and work under minimal supervision.