REQUIREMENTS
Minimum education (essential):
- National Senior Certificate
Minimum applicable experience (years):- Minimum 5 years’ experience in a courier/logistics debtors’ environment
Required nature of experience:- Debtors control / accounts receivable experience
- Invoice and credit note processing
- Customer account reconciliation and statement preparation
- Handling of debtor queries and collections follow-ups
- Allocation of payments (cash, EFT, card, cheque)
Skills and Knowledge:- MS Office (Advanced Excel and Word)
- Parcel Perfect (advantageous)
KEY PERFORMANCE AREAS AND OBJECTIVESDebtors Administration & Processing- Process invoices and credit notes accurately
- Ensure correct allocation of payments to debtor accounts
- Maintain up-to-date customer account records
- Manage daily debtor transactions
Reconciliations & Account Control- Reconcile debtor accounts and ensure accuracy of balances
- Monitor control accounts and resolve discrepancies
- Maintain allocated debtors book integrity
- Investigate and resolve unallocated deposits
Collections & Customer Liaison- Follow up on outstanding payments timeously
- Liaise with customers regarding overdue accounts
- Escalate non-payment cases for collection action
- Maintain strong customer service relationships
Reporting & Statements- Prepare and distribute monthly customer statements
- Maintain accurate debtor reports
- Provide management with updates on overdue accounts
- Ensure reporting deadlines are met
Queries & Support Functions- Resolve invoice and payment-related queries
- Support internal departments with debtor-related information
- Ensure efficient handling of customer disputes
- Maintain thorough documentation of all interactions
Remuneration OfferedMarket related
