General Manager

About the Hotel

Moba Hotel & Convention Centre is a modern 50-room, three-star hotel on the Kitwe–Ndola Dual Carriageway, offering accommodation, dining and leisure facilities, and a Convention Centre for up to 900 delegates.

We invite a capable hospitality professional to join our team.

Job Summary

The General Manager will provide strategic and operational leadership for the hotel, driving service excellence, commercial performance, cost control and a strong organisational culture.

Core Responsibilities

• Provide strategic leadership and oversee all hotel and convention-centre operations.
• Develop and deliver annual business plans, budgets, revenue targets and performance priorities.
• Drive occupancy, food and beverage, events and other revenue while improving profitability.
• Lead department managers and build a high-performance, service-focused workforce.
• Maintain consistent guest-service, product-quality and brand standards across the hotel.
• Monitor financial and operational results; address variances and report to the Board.
• Strengthen sales, marketing, client relationships and the hotel's competitive position.
• Safeguard assets and ensure effective risk, procurement and internal controls.
• Ensure compliance with hotel policies, statutory requirements and health and safety standards.

Key Competencies

• Strategic and commercial leadership
• Financial and operational management
• People leadership and accountability
• Guest service and stakeholder management
• Decision-making, communication and problem-solving.

Qualifications & Experience

• Higher Diploma or Degree in Hotel, Hospitality, Tourism or Business Management, or a related field.
• At least 7 years' hotel-management experience, including 3 years in a senior leadership role.
• Strong record in hotel operations, revenue growth, budgeting and cost control.
• Experience leading multidisciplinary teams in a full-service hotel environment.
• Proficiency in hotel systems, financial reporting and standard office applications.
• Flexible to work as required by hotel operations.

Responsibilities

• Provide strategic leadership and oversee all hotel and convention-centre operations.
• Develop and deliver annual business plans, budgets, revenue targets and performance priorities.
• Drive occupancy, food and beverage, events and other revenue while improving profitability.
• Lead department managers and build a high-performance, service-focused workforce.
• Maintain consistent guest-service, product-quality and brand standards across the hotel.
• Monitor financial and operational results; address variances and report to the Board.
• Strengthen sales, marketing, client relationships and the hotel's competitive position.
• Safeguard assets and ensure effective risk, procurement and internal controls.
• Ensure compliance with hotel policies, statutory requirements and health and safety standards.

Skills

• Strategic and commercial leadership
• Financial and operational management
• People leadership and accountability
• Guest service and stakeholder management
• Decision-making, communication and problem-solving.
• Proficiency in hotel systems, financial reporting and standard office applications.

Qualifications

• Higher Diploma or Degree in Hotel, Hospitality, Tourism or Business Management, or a related field.
• At least 7 years' hotel-management experience, including 3 years in a senior leadership role.
• Strong record in hotel operations, revenue growth, budgeting and cost control.
• Experience leading multidisciplinary teams in a full-service hotel environment.
• Proficiency in hotel systems, financial reporting and standard office applications.
• Flexible to work as required by hotel operations.

How to Apply

Job application procedure
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Submit your CV, brief cover letter and copies of relevant qualifications.