The IT Manager is responsible for planning, coordinating, and overseeing all computer-related activities within the organization. This includes managing network systems, ensuring data security, maintaining hardware and software, and supporting all departments with technology solutions that enhance efficiency and productivity.
IT Infrastructure Management
Experience in switching and routing, VLAN Configuration, Firewall administration, VPN technologies, Wireless networking, SD-WAN, Network monitoring and troubleshooting, MFA implementation, Endpoint protection (eg, Cortex XDR), vulnerability management, backup & Disaster recovery.
Responsible for all aspects of IT infrastructure operations and related performance management.
Evaluate and integrate infrastructure solutions into the overall organization, as determined by business, regulatory and market demands.
Ensure that all new technologies and services align with Wilmar global standard, business strategic principles and policy guidelines.
Responsible for the ongoing growth and development of Jr. IT Admin.
Guide the Jr. IT Admin in setting general process, roles and responsibilities.
Prepare and maintain the operating and capital budgets for IT Infrastructure (Network equipment – Servers- Workstations) and identify cost reduction opportunities.
Drive operational efficiencies that improve profitability and user satisfaction.
Provide technical recommendations on the selection of infrastructure, platforms, and related technologies; apply financial rigor, risk assessment and business rationale to all initiatives to help the management arrive at decisions that maximize business performance.
Focus on continuous process improvement and staff satisfaction by increasing IT’s value through innovation and emerging technologies.
Work closely with Jr. IT Admin to provide infrastructure guidance and oversee the infrastructure project portfolio; set appropriate enterprise expectations, manage risks and ensure organization achieves anticipated value; ensure infrastructure initiatives are tied to strategic initiatives.
Produce metrics showing operational compliance with best practices.
Manage suppliers to provide a good solution for the business as per agreed plans.
Develop, manage, and maintain all Repi Soap and Detergent PLC data centers and ensure that all policies and procedure are applied and followed.
Work with Wilmar Group IT to ensure that Repi soap and Detergent PLC is following corporate standards in all infrastructure, Security and Help desk areas.
Manage the site telecommunication infrastructure (Internet, VPN, Telephone...) and bill.
Manage IT assets within the site and perform tech refresh at stipulated periods.
Operate, troubleshoot, and resolve CCTV system issues.
End-user Support
Provide onsite and remote End user support.
Tracking & documenting support activities using ticketing system (JIRA).
Proactively understand, analyze, and research new technical problems when needed.
Implement applications and software upgrades, perform troubleshooting and fine tuning for users.
Provide end user and technical support for Windows and Mobile OS, File and Print, Office365 services (SharePoint, OneDrive, Teams, and Active Directory etc.), Zoom.
Propose, tailor, and conduct group trainings periodically to cascade the technology know-how to a broader audience.
Ensure that necessary applications required by users are installed and working as expected.
Ensure that all PCs are protected from virus attack by installing the latest Anti-Virus program.
Troubleshoot and resolve end-user hardware, operating system, and software related problems.
