Multiple Positions – Centre for Social Accountability and Transparency (CSAT)

The Centre for Social Accountability and Transparency (CSAT) has embarked on the implementation of its new Strategic Plan (2025–2030). In response to the organisation’s evolving needs and growing demands, CSAT is inviting applications from suitably qualified and passionate individuals to fill newly created positions aimed at strengthening the delivery of its mission and strategic objectives.

Interested candidates are encouraged to apply for the advertised positions in accordance with the requirements outlined for each role.

1.0 Position Title: Finance and Compliance Manager (Grade GS 3)

Reports to

Executive Director

Duty Station

Lilongwe

Ensure sound financial management, risk management, and regulatory compliance.

• Lead financial management, budgeting, and reporting.
• Ensure compliance with donor, statutory, and organizational financial requirements.
• Strengthen internal controls, financial systems, and risk management.
• Coordinate audits and implement audit recommendations.
• Oversee cash flow, procurement compliance, grants, and asset management.
• Prepare financial reports for management, the Board, and donors.
• Support organizational planning, budget development, and policy compliance.

• Bachelor’s Degree in Accounting, Finance, Commerce, Business Administration, or a related field; a Master’s Degree is an added advantage.
• Professional accounting qualification (ACCA, CIMA, CPA, or equivalent).
• Minimum of seven (7) years’ experience in financial management, accounting, grants management, and compliance, including at least three (3) years in a senior management role.
• Proven experience managing donor-funded projects and donor compliance requirements.
• Strong knowledge of financial reporting standards, budgeting, financial analysis, internal controls, risk management, procurement oversight, and statutory compliance.
• Proficiency in accounting software and advanced Microsoft Excel; NGO/development sector experience is an added advantage.

• Strong financial management, compliance, and analytical skills.
• High integrity and commitment to transparency, accountability, and good governance.
• Strong leadership, team management, and interpersonal skills.
• Good understanding of donor regulations, financial policies, and statutory requirements.
• Excellent communication, report writing, and presentation skills.
• Strong planning, organization, and problem-solving abilities with attention to detail.
• Ability to work under pressure and meet tight deadlines.
• Strategic thinking and ability to provide sound financial advice for decision-making.
• Ability to build and maintain effective relationships with stakeholders including donors, auditors, and regulators.

2.0 Position Title: Accountant

Reports to

Finance and Compliance Manager

Duty Station

CSAT Head Office, Lilongwe

The Accountant is responsible for ensuring sound financial management, maintaining accurate accounting records, supporting budget implementation, and ensuring compliance with organizational policies, donor requirements, and statutory obligations. The position contributes to transparency, accountability, and efficient resource management within CSAT.

• Maintain accurate financial records and prepare periodic financial reports.
• Process payments, reconcile accounts, and manage cash flow, treasury, and statutory obligations.
• Support budget preparation, monitoring, and variance analysis.
• Ensure compliance with donor, statutory, and organizational financial requirements.
• Strengthen internal controls, manage financial risks, and safeguard organizational assets.
• Coordinate audits, prepare financial statements, and maintain the asset register.
• Provide financial guidance to staff and support compliance with financial policies and donor requirements.
• Perform other duties as assigned by the Finance and Administration Manager or Executive Director.

• Bachelor’s Degree in Accounting, Finance, Commerce, or a related field.
• Professional qualification such as ACCA, CIMA, CPA, or CA(M) will be an added advantage.
• At least three (3) years of relevant experience, preferably in the NGO or development sector.
• Experience in donor-funded project accounting and financial reporting.

• Strong knowledge of accounting and financial management principles.
• Proficiency in accounting software and Microsoft Office applications, particularly Excel.
• Excellent analytical, organizational, and reporting skills.
• High integrity, accuracy, and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and meet deadlines.
• Knowledge of donor regulations and NGO financial management practices.

3.0 Position Title: Governance Specialist (Grade GS 3)

Reporting to

Executive Director

Duty Station

CSAT Head Office, Lilongwe

Lead CSAT’s work on governance reforms, natural resource governance, public accountability, and transparency initiatives.

• Design and implement governance and accountability programs.
• Lead social accountability interventions and citizen oversight mechanisms.
• Conduct governance assessments and policy analysis.
• Coordinate natural resource governance initiatives, including mining, energy, land, and environmental governance.
• Monitor public resource management and service delivery.
• Facilitate multi-stakeholder engagement platforms.
• Produce research reports, policy briefs, and advocacy materials.
• Support citizen monitoring and accountability structures.
• Engage public institutions on governance reforms.
• Represent CSAT in relevant technical working groups and networks.

• Bachelor’s Degree in Natural Resource Management, Environmental Management, Climate Change, Public Policy, Development Studies, Economics, Governance, Development Studies, Public Administration, Political Science, Social Sciences, Community Development, Law, or a related field.
• A Master’s Degree in a relevant field will be an added advantage.
• Minimum of seven (7) years of progressive experience in natural resource governance, climate finance, environmental governance, public policy, or sustainable development, with at least three (3) years in a senior or supervisory role.
• Demonstrated experience in policy analysis, advocacy, research, stakeholder engagement, and implementation of donor-funded programmes related to natural resources and climate financing.
• Strong understanding of climate finance mechanisms, environmental governance, extractive industries, and public financial management.

• Strong knowledge of natural resource governance, climate finance, environmental policy, and sustainable development.
• Excellent research, policy analysis, advocacy, and report writing skills.
• Strong stakeholder engagement, partnership development, and negotiation skills.
• Ability to manage projects, analyse data, and develop evidence-based policy recommendations.
• Strong leadership, strategic thinking, and problem-solving abilities.
• High integrity, professionalism, and commitment to transparency, accountability, and environmental sustainability.
• Proficiency in Microsoft Office and relevant data analysis tools.

4.0 Position: Citizen Engagement Specialist (Grade GS3)

Reports to: Executive Director
Duty Station: CSAT Head Office, Lilongwe

Purpose

To strengthen citizen participation, community organizing, and grassroots accountability initiatives by promoting inclusive civic engagement, social accountability, and community-driven development.

Key Responsibilities

• Develop and implement citizen engagement strategies to enhance public participation.
• Facilitate community mobilization and civic education activities.
• Strengthen community structures and citizen oversight committees.
• Promote citizen participation in public decision-making processes.
• Coordinate social accountability forums and public dialogues.
• Build and maintain partnerships with community-based organizations, local leaders, civil society organizations, government institutions, and development partners.
• Facilitate citizen feedback, complaints, and grievance redress mechanisms.
• Support the design and implementation of community-driven advocacy campaigns.
• Document citizen voices, community concerns, and local accountability issues.
• Monitor, evaluate, and report on citizen engagement activities, outcomes, and impact.

Qualifications and Experience

• Bachelor’s Degree in Development Studies, Social Sciences, Public Administration, Community Development, Governance, Political Science, Communications, or a related field. A Master’s Degree will be an added advantage.
• Minimum of seven (7) years’ relevant experience in citizen engagement, community mobilization, governance, social accountability, or participatory development, including at least three (3) years in a senior or supervisory role.
• Proven experience working with civil society organizations, government institutions, local authorities, development partners, and community structures.
• Demonstrated experience in designing and implementing citizen participation, advocacy, stakeholder engagement, capacity-building, and multi-stakeholder dialogue initiatives.
• Experience managing donor-funded programmes, with knowledge of results-based management and safeguarding principles, will be an added advantage.

Core Competencies

• Strong knowledge of citizen engagement, governance, social accountability, and community mobilization.
• Excellent stakeholder engagement, facilitation, negotiation, and partnership-building skills.
• Strong advocacy, communication, report writing, and presentation skills.
• Ability to design and implement participatory approaches and community-driven interventions.
• Strong analytical, planning, monitoring, evaluation, and problem-solving skills.
• Proven leadership, team management, coaching, and mentoring abilities.
• High integrity, professionalism, cultural sensitivity, and commitment to inclusion, transparency, and accountability.
• Proficiency in Microsoft Office applications and digital community engagement platforms.

5.0 Position: Business Development Specialist (Grade GS3)

Reports to: Executive Director
Duty Station: CSAT Head Office, Lilongwe

Purpose

To lead resource mobilization, partnership development, and organizational sustainability initiatives by securing funding, strengthening strategic partnerships, and driving organizational growth.

Key Responsibilities

• Identify funding opportunities and establish strategic partnerships.
• Lead proposal development and grant acquisition efforts.
• Develop and implement resource mobilization strategies.
• Build and maintain relationships with donors, foundations, private sector organizations, and development partners.
• Coordinate fundraising and institutional development initiatives.
• Maintain donor intelligence databases and funding opportunity tracking systems.
• Support contract and grant negotiation processes.
• Develop and strengthen strategic partnership frameworks.
• Monitor donor funding trends and identify emerging funding opportunities.
• Support the development of innovative financing and sustainability approaches.

Qualifications and Experience

• Bachelor’s Degree in Business Administration, Strategic Management, Economics, Development Studies, Public Administration, Project Management, International Development, Marketing, or a related field. A Master’s Degree will be an added advantage.
• Professional certification in Business Development, Project Management, Resource Mobilization, Grant Management, Proposal Development, or Monitoring and Evaluation will be an added advantage.
• Minimum of seven (7) years’ relevant experience in business development, resource mobilization, partnership development, grant acquisition, or programme development, including at least three (3) years in a senior or strategic role.
• Proven track record of securing donor funding, developing high-quality funding proposals, building strategic partnerships, and leading organizational growth initiatives.
• Strong knowledge of project design, results-based management, budgeting, donor compliance, partnership negotiation, and international donor funding mechanisms.
• Proficiency in Microsoft Office applications and proposal development, budgeting, and project management tools. Experience in governance, accountability, or development programmes will be an added advantage.

Core Competencies

• Strategic business development and resource mobilization.
• Proposal writing, grant acquisition, and donor relationship management.
• Partnership building, networking, negotiation, and stakeholder engagement.
• Programme design, project planning, budgeting, and results-based management.
• Strong analytical, research, communication, presentation, and report-writing skills.
• Leadership, coordination, project management, and organizational skills.
• Innovation, strategic thinking, problem-solving, and sound decision-making abilities.
• High standards of integrity, professionalism, accountability, confidentiality, and ethical conduct.
• Ability to manage multiple priorities and deliver measurable organizational growth and impact.

6.0 Position: Communication and Digital Advocacy Officer (Grade GS4)

Reports to: Director of Programs and Policy
Duty Station: CSAT Head Office, Lilongwe

Purpose

To lead CSAT’s strategic communications, media engagement, branding, and digital advocacy initiatives by enhancing organizational visibility, strengthening public engagement, and promoting evidence-based advocacy through effective communication platforms.

Key Responsibilities

• Develop and implement organizational communication and visibility strategies.
• Manage media relations and coordinate public communication initiatives.
• Prepare and publish press statements, articles, newsletters, reports, and other communication materials.
• Manage and regularly update CSAT’s website and social media platforms.
• Design and implement digital advocacy and public awareness campaigns.
• Support the dissemination of research findings, policy briefs, and advocacy products.
• Develop high-quality communication materials, case studies, success stories, and multimedia content.
• Monitor media coverage, public discourse, and emerging communication trends.
• Strengthen CSAT’s corporate branding and organizational visibility.
• Support stakeholder engagement, public awareness, and outreach initiatives.

Qualifications and Experience

• Bachelor’s Degree in Communications, Journalism, Public Relations, Media Studies, Digital Media, Marketing, ICT, Development Communication, or a related field. A Master’s Degree and relevant professional certification will be an added advantage.
• Minimum of five (5) years’ relevant experience in strategic communications, media relations, digital advocacy, or public relations, preferably within the NGO, development, government, or private sector.
• Proven experience in communication strategy development, digital platform management, media engagement, advocacy, branding, and production of high-quality communication and multimedia content.
• Strong knowledge of website content management systems (CMS), digital analytics, event management, and donor communication requirements. Experience in governance or development programming will be an added advantage.

Core Competencies

• Strong strategic communication, advocacy, public relations, and media engagement skills.
• Excellent writing, editing, storytelling, presentation, and public speaking abilities.
• Proficiency in digital communications, social media management, website administration, and multimedia production.
• Ability to develop and implement integrated communication, branding, and advocacy strategies.
• Strong analytical skills with experience using communication metrics to improve outreach, visibility, and campaign performance.
• Knowledge of behaviour change communication, citizen engagement, and public awareness campaigns.
• Strong project planning, event coordination, stakeholder engagement, and relationship management skills.
• Creative, innovative, highly organized, and able to manage multiple priorities while meeting tight deadlines.
• High standards of integrity, professionalism, confidentiality, teamwork, and commitment to transparency, accountability, inclusion, safeguarding, and continuous learning.

7.0 Position: Monitoring, Evaluation, Research and Learning (MERL) Officer (Grade GS4)

Reports to: Director of Programs and Policy
Duty Station: CSAT Head Office, Lilongwe

Purpose

To lead organizational monitoring, evaluation, research, learning, and knowledge management systems by strengthening evidence generation, promoting organizational learning, and supporting data-driven decision-making and programme improvement.

Key Responsibilities

• Develop, implement, and manage organizational Monitoring, Evaluation, Research, and Learning (MERL) frameworks.
• Design monitoring tools, performance indicators, and data collection methodologies.
• Track project performance, outcomes, and organizational impact against strategic objectives.
• Lead programme evaluations, assessments, baseline studies, end-line evaluations, and learning reviews.
• Coordinate data collection, analysis, interpretation, and reporting across programmes.
• Produce high-quality evidence-based reports, research publications, and learning products.
• Support adaptive management and continuous programme improvement through data-driven recommendations.
• Manage organizational databases, information systems, and knowledge management platforms.
• Ensure data quality, accuracy, integrity, and compliance with organizational standards.
• Support donor reporting, accountability, and results-based management requirements.

Qualifications and Experience

• Bachelor’s Degree in Monitoring and Evaluation, Statistics, Economics, Development Studies, Social Sciences, Public Policy, Demography, Research Methods, Project Management, or a related field.
• A Master’s Degree in Monitoring and Evaluation, Statistics, Development Studies, Public Policy, Economics, or a related discipline will be an added advantage.
• Professional certification in Monitoring and Evaluation, Data Analysis, Project Management, Geographic Information Systems (GIS), or Results-Based Management will be an added advantage.
• Minimum of five (5) years’ progressively responsible experience in monitoring, evaluation, research, learning, and knowledge management within the NGO, development, government, or donor-funded sector.
• Demonstrated experience in designing and implementing monitoring and evaluation frameworks, performance measurement systems, research studies, surveys, evaluations, and organizational learning initiatives.
• Proven experience in data collection, analysis, visualization, reporting, and data management using digital data collection platforms and statistical software.
• Experience in donor reporting, results-based management, impact assessment, and adaptive programme management is highly desirable.

Core Competencies

• Strong knowledge of monitoring, evaluation, research, learning, and knowledge management principles.
• Proficiency in quantitative and qualitative research methods, data analysis, and statistical software.
• Experience with digital data collection platforms, database management, and data visualization tools.
• Strong analytical, critical thinking, problem-solving, and report-writing skills.
• Ability to design performance measurement frameworks and develop meaningful indicators.
• Strong planning, organizational, and project management skills.
• Excellent communication, presentation, and stakeholder engagement abilities.
• High standards of integrity, professionalism, attention to detail, confidentiality, and commitment to accountability, continuous learning, and evidence-based decision-making.

8.0 Position: Human Capital and Organizational Development Officer (Grade GS4)

Reports to: Finance and Compliance Manager
Duty Station: CSAT Head Office, Lilongwe

Purpose

To lead human resource management, organizational development, and institutional strengthening initiatives by fostering a high-performing workforce, promoting organizational effectiveness, and ensuring compliance with human resource policies and labour regulations.

Key Responsibilities

• Manage recruitment, selection, onboarding, and staff retention processes.
• Develop, review, and implement human resource policies, procedures, and guidelines.
• Coordinate and manage staff performance management systems.
• Facilitate staff learning, professional development, and capacity-building programmes.
• Lead organizational culture, employee engagement, and staff wellness initiatives.
• Support succession planning, talent management, and leadership development.
• Ensure compliance with Malawi labour laws, employment regulations, and organizational HR policies.
• Manage staff welfare, occupational health and safety, and employee relations matters.
• Support organizational restructuring and change management initiatives.
• Coordinate institutional capacity assessments and organizational development plans.

Qualifications and Experience

• Bachelor’s Degree in Human Resource Management, Human Capital Management, Organizational Development, Business Administration, Industrial Psychology, Public Administration, or a related field. A Master’s Degree will be an added advantage.
• Professional HR certification such as CHRM, CIPD, SHRM, HRCI, or an equivalent qualification will be an added advantage.
• Minimum of five (5) years’ relevant experience in human resource management, organizational development, talent management, or institutional strengthening, preferably within the NGO, public, or development sector.
• Proven experience in recruitment, performance management, staff development, organizational restructuring, change management, HR policy development, leadership development, succession planning, and employee engagement.
• Sound knowledge of Malawi labour laws, human resource best practices, Human Resource Information Systems (HRIS), digital HR systems, competency frameworks, and performance management systems.
• Experience working with donor-funded organizations and supporting institutional capacity development will be an added advantage.

Core Competencies

• Strong knowledge of human resource management, organizational development, and institutional strengthening.
• Excellent recruitment, talent management, performance management, and employee relations skills.
• Strong leadership, coaching, mentoring, and change management abilities.
• Excellent communication, interpersonal, negotiation, and conflict resolution skills.
• Strong organizational, planning, analytical, and problem-solving skills.
• Proficiency in Human Resource Information Systems (HRIS), Microsoft Office applications, and digital HR management tools.
• Ability to maintain confidentiality, exercise sound judgment, and handle sensitive information with professionalism.
• High standards of integrity, professionalism, accountability, teamwork, and commitment to diversity, inclusion, safeguarding, and continuous organizational improvement.

9.0 Position: CSAT Toll-Free Line Operator (Grade GS5)

Reports to: Director of Programmes and Policy
Duty Station: CSAT Head Office, Lilongwe

Purpose

To manage the CSAT Toll-Free Accountability Hotline by receiving, documenting, processing, referring, and following up on citizen complaints, enquiries, feedback, and whistleblower reports related to governance, public service delivery, corruption, and social accountability. The incumbent will ensure all interactions are handled professionally, confidentially, and in accordance with CSAT policies and procedures.

Key Responsibilities

• Operate the CSAT toll-free hotline and respond professionally to citizen enquiries.
• Register, document, and maintain accurate records of all cases using the organizational case management system.
• Screen, categorize, refer, and track complaints to relevant programme staff and appropriate institutions.
• Conduct follow-ups and provide timely feedback to complainants on the status of their cases.
• Maintain a secure hotline database and prepare daily, weekly, and monthly reports.
• Uphold confidentiality, safeguarding, whistleblower protection, and data protection standards.
• Educate citizens on their rights, public services, and accountability mechanisms while promoting the use of the hotline.
• Maintain high standards of customer service, quality assurance, and ensure hotline equipment remains functional.
• Support community outreach, awareness campaigns, and perform any other duties assigned by the supervisor.

Qualifications and Experience

• Diploma or Bachelor’s Degree in Communications, Public Administration, Social Sciences, Development Studies, Community Development, Law, Information Management, or a related field.
• Minimum of two (2) years’ experience in customer service, call centre operations, complaint handling, helpdesk services, or citizen engagement.
• Experience working with NGOs, governance programmes, or case management systems will be an added advantage.

Core Competencies

• Excellent communication, customer service, and interpersonal skills.
• Strong interviewing, documentation, analytical, and problem-solving abilities.
• High integrity, confidentiality, empathy, and professionalism.
• Good organizational, time management, and report-writing skills.
• Fluency in English and Chichewa is required.
• Knowledge of Chiyao, Chitumbuka, Chisena, or Chitonga will be an added advantage.

10.0 Position: Driver (Grade GS5)

Reports to: Human Capital and Organizational Development Officer
Duty Station: CSAT Head Office, Lilongwe

Purpose

To provide safe, reliable, and efficient transport services for CSAT staff, consultants, partners, and visitors while ensuring the proper maintenance, cleanliness, security, and efficient operation of organizational vehicles. The Driver will also support logistics, administrative, and field operations to facilitate the effective implementation of CSAT programmes.

Key Responsibilities

• Provide safe, timely, and professional transport services for staff, partners, consultants, and official visitors.
• Transport personnel, equipment, and materials for field activities, meetings, and official assignments.
• Conduct daily vehicle inspections to ensure vehicles are clean, roadworthy, and compliant with legal requirements.
• Maintain accurate vehicle logbooks, fuel records, mileage records, and maintenance schedules.
• Coordinate routine servicing, repairs, insurance, licensing, and promptly report vehicle faults.
• Support logistics for meetings, workshops, and field activities, including loading, transporting, and safeguarding equipment.
• Assist with banking, procurement, document delivery, and other administrative errands.
• Promote efficient fuel utilization, ensure emergency equipment is available, and comply with organizational transport policies.
• Maintain confidentiality, professionalism, and perform any other duties assigned by management.

Qualifications and Experience

• Malawi School Certificate of Education (MSCE) or its equivalent.
• Valid and clean Malawi Driver’s Licence with the appropriate driving classes. A Defensive Driving Certificate will be an added advantage.
• Minimum of three (3) years’ driving experience with an NGO, government institution, development partner, or reputable private organization.
• Experience driving both manual and automatic vehicles.
• Good knowledge of Malawi’s road network, willingness to travel extensively, and basic vehicle maintenance and troubleshooting skills.

Core Competencies

• Excellent driving skills with a strong commitment to road safety.
• Good knowledge of traffic laws and defensive driving practices.
• Strong organizational and time management skills.
• Ability to maintain accurate vehicle records and logbooks.
• Basic vehicle maintenance and troubleshooting skills.
• Professionalism, integrity, reliability, and confidentiality.
• Good interpersonal and communication skills.
• Ability to work independently, under pressure, and travel extensively when required.

Interested candidates who meet the above requirements should submit a signed application letter, detailed Curriculum Vitae (CV), and copies of relevant academic and professional certificates to:

The Executive Director

Centre for Social Accountability and Transparency

Off Kaunda Road, Gouji Complex, Plot No. 44

P.O. Box X209

Lilongwe, MALAWI.

20th July, 2026

Only shortlisted candidates will be contacted.

CSAT is an equal opportunity employer. Women and all qualified candidates from diverse background are strongly encouraged to apply.