Key Responsibilities
Reception & Front Office Management:
- Welcome and assist clients in a professional and friendly manner
- Manage incoming calls and operate the switchboard efficiently
- Maintain a neat and client-ready reception area at all times
- Handle incoming and outgoing couriers, Docex, and deliveries
- Manage diaries, bookings, and reception flow
Administration & Operations:- Manage office supplies, stationery, and refreshment stock
- Oversee pool car bookings and usage records
- Handle post office visits and daily banking tasks
- Maintain accurate records, filing systems, and internal databases
- Manage email inboxes and ensure server capacity is maintained
Courier & Document Management:- Track deliveries and follow up on outstanding items
- Receive and distribute deeds and legal documents
- Ensure all parcels and documents are signed for and distributed timeously
Switchboard & Communication:- Efficient handling of incoming calls and message taking
- Escalate client complaints to management when necessary
- Report system faults and ensure smooth daily operations
Junior Transfers Secretary Support:- Assist with residential and commercial conveyancing matters
- Liaise with clients, estate agents, and third parties
- Provide administrative support to the conveyancing team
- Act as a point of contact for queries and updates
Minimum Requirements
- Minimum 5 years’ experience in a similar role
- Must have experience working within an attorney firm
- Exposure to conveyancing (highly advantageous)
- Proficient in Microsoft Office and related systems
