- ·Supervise and coordinate daily activities of Field
Officers to ensure timely debt recovery and achievement of collection targets.
- Monitor individual and team performance against set
KPIs and provide regular feedback and coaching.
- Conduct field assessments and accompany team members
during client visits where necessary.
- Ensure proper attendance, discipline, professionalism, and adherence to company policies by all team members.
- Ensure immediate response, proper task allocation,
timely escalation, incident reporting, and follow-up actions in accordance with
the Employer’s instructions and emergency procedures.
- Train, mentor, and support Field Officers on collection procedures, negotiation skills,
customer handling, and reporting standards.
- Track
collection progress, recovery rates, and delinquency trends across assigned
portfolios.
- Prepare and
submit daily, weekly, and monthly required reports to the Head of Collections.
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
