What you would be expected to do:
Operations Management
- Plan, organise, and oversee daily refurbishment center operations.
- Manage end-to-end product flow from inbound receipt to outbound dispatch.
- Set and monitor operational targets to ensure throughput, quality, inventory accuracy, and turnaround time (TAT) KPIs are consistently achieved.
- Monitor workflow across all refurbishment stages and eliminate operational bottlenecks.
- Ensure efficient utilisation of manpower, equipment, tools, and workspace.
- Minimise work-in-progress inventory and operational backlogs.
- Help continuous improvement initiatives to increase productivity and operational efficiency.
Inventory Management & Product Traceability
- Maintain absolute inventory accountability for all products, spare parts, harvested components, refurbished units, and field return goods.
- Ensure complete serial-level traceability of all products throughout the refurbishment lifecycle.
- Maintain accurate historical records of every product movement from receipt through final disposition.
- Ensure any product can be traced back to its origin, screening outcome, repair history, harvested components, technicians involved, and final status.
- Conduct regular stock reconciliations and investigate inventory discrepancies.
- Implement and enforce inventory control processes including cycle counts, stock audits, and inventory variance investigations.
- Ensure accurate serialization and tracking of products and components at all refurbishment stages.
Inbound Operations & Screening Management
- Oversee the physical receipt, verification, classification, and recording of all inbound products.
- Ensure inbound stock is accurately received both physically and within the CRM system.
- Perform thorough reconciliations between physical inventory and system records without shortcuts or process deviations.
- Ensure screening activities are completed accurately and consistently.
- Validate the quality and accuracy of all screening and diagnostic data entered into the system.
- Monitor inbound processing efficiency and identify improvement opportunities.
CRM & Systems Compliance
- Ensure all stock movements are updated in the CRM and inventory management systems in real time.
- Drive system compliance across all refurbishment activities.
- Ensure physical inventory and system inventory remain aligned at all times.
- Monitor data integrity and investigate discrepancies immediately.
- Generate operational reports and dashboards from CRM and inventory systems.
- Help implementation of system enhancements and process automation initiatives.
Product Failure Checks & Quality Intelligence
- Ensure accurate categorisation and recording of product failures and screening outcomes.
- Conduct detailed check of product issues and failure trends, including:
- Perform root cause investigations and identify corrective and preventive actions.
- Generate periodic reports showing defect percentages, trends, recurring issues, and refurbishment.
- Provide actionable insights to management, quality, engineering, and product teams.
- Drive initiatives to reduce recurring product failures and improve refurbishment outcomes.
Refurbishment Process & Assembly Line Management
- Manage and optimise workflow across all refurbishment stages
- Ensure products and components are accurately sorted and processed at each stage.
- Monitor assembly line performance and implement corrective actions where necessary.
- Ensure standard operating procedures are consistently followed.
- Drive continuous improvements to throughput, quality, and productivity.
Spare Parts & Component Management
- Ensure optimal stock levels of spare parts and reusable components.
- Monitor component recovery rates and refurbishment.
- Ensure harvested components are properly tested, recorded, stored, and utilised.
- Work closely with supply chain teams to forecast spare parts requirements.
- Minimise stock-outs while avoiding excessive inventory holdings.
Team Leadership & Development
- Lead, coach, and develop refurbishment center personnel, including technicians, associates, inventory staff, and casual workers.
- Train teams on refurbishment processes, inventory controls, quality standards, safety requirements, and system usage.
- Conduct regular performance reviews and identify training and development opportunities.
- Foster a culture of accountability, discipline, continuous improvement, and operational excellence.
- Ensure teams have the tools, materials, equipment, and help necessary to achieve operational goals.
Quality Assurance
- Implement and enforce quality control standards throughout the refurbishment process.
- Ensure accurate grading and classification of refurbished products.
- Investigate quality escapes and recurring defects.
- Monitor quality performance metrics and drive corrective actions.
- Ensure refurbished products consistently meet company quality standards before release.
Cost Management & Reporting
- Monitor refurbishment center operating costs, including labour, casual workforce expenses, spare parts consumption, utilities, and material losses.
- Check refurbishment cost per unit and identify cost-reduction opportunities.
- Prepare weekly and monthly operational performance reports.
- Report on productivity, inventory accuracy, quality performance, turnaround times, recovery rates, and operational costs.
- Provide management with recommendations to improve operational performance.
Health, Safety & Compliance
- Ensure the refurbishment center operates in compliance with health, safety, environmental, and company regulations.
- Conduct regular safety inspections and audits.
- Maintain high standards of cleanliness, organisation, and workplace discipline.
- Coordinate preventive maintenance of equipment, tools, and workstations.
- Ensure proper handling, segregation, and disposal of e-waste in accordance with company policies and regulatory requirements.
You might be a strong candidate if you:
- Top marks at a top regional or globally recognized university with a degree in engineering, supply chain management, operations management, industrial engineering, manufacturing, or related disciplines.
- An advanced degree is an added advantage.
- 5+ years of experience managing refurbishment, manufacturing, repair, warehouse, or production operations.
- Proven experience managing inventory, warehouse operations, and technical teams in a fast-paced environment.
- Strong knowledge of inventory control, product traceability, and ERP/CRM systems.
- Demonstrated experience in root cause checks, quality management, and process improvement.
- Strong analytical and reporting capabilities with the ability to translate operational data into actionable insights.
- Experience managing spare parts, returned goods, refurbished products, and component recovery operations.
- Excellent organizational skills with the ability to manage multiple priorities simultaneously.
- Strong coaching and people development skills.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities.
- Ability to maintain calm under pressure and drive results in demanding environments.
- High attention to detail and to operational excellence.
- Demonstrates humility, integrity, accountability, and ownership.
- Driven by the social mission of providing affordable energy solutions to underserved communitie
What we offer (in addition to compensation and statutory benefits):
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
