Housekeeping Team Leader | Luxury Hotel | Cape Town
Kendrick Recruitment is currently seeking an experienced and detail-oriented Housekeeping Team Leader for a luxury hotel based in Cape Town. This is an excellent opportunity for a dedicated hospitality professional with strong leadership abilities and a passion for maintaining exceptional housekeeping standards within a five-star environment.
The successful candidate will be responsible for supervising and guiding the housekeeping team to ensure that all guest rooms, public areas, and back-of-house spaces consistently meet the highest standards of cleanliness, presentation, and operational excellence.
Key Responsibilities:
- Supervising daily housekeeping operations and allocating tasks to room attendants and support staff
- Ensuring all guest rooms, corridors, and public areas meet luxury cleanliness and presentation standards
- Conducting regular inspections and spot checks to maintain quality assurance standards
- Identifying and reporting maintenance issues, ensuring timely resolution
- Supporting training, onboarding, and development of housekeeping staff
- Providing on-the-job guidance, mentorship, and performance feedback to team members
- Ensuring compliance with health, safety, and hygiene regulations at all times
- Maintaining accurate records of room status, cleaning schedules, and operational reports
- Assisting with inventory control, stock management, and reporting shortages
- Ensuring efficient use of housekeeping supplies to minimise waste and control costs
- Responding to guest requests and ensuring prompt resolution of housekeeping-related issues
- Coordinating with other departments to ensure smooth operational flow and guest satisfaction
- Supporting VIP room preparation and special guest requirements
- Assisting with staff scheduling, shift handovers, and daily operational communication
- Maintaining professionalism and upholding hotel standards at all times
- Contributing to continuous improvement through feedback, adaptability, and best practice implementation
Requirements:
- Grade 12 (Matric)
- Minimum of 2 years’ experience in a housekeeping or similar supervisory role within a luxury hotel environment
- Strong understanding of housekeeping operations and five-star standards
- Proficiency in hotel management systems advantageous
- Excellent leadership and team coordination skills
- Strong attention to detail and high standards of cleanliness and presentation
- Good communication and interpersonal abilities
- Ability to work under pressure in a fast-paced environment
- Strong organisational and administrative skills
- Proactive, hands-on, and solutions-driven approach
Package:
- Salary negotiable depending on experience
- Live-out position
Candidates who meet the above requirements and are interested in this opportunity are invited to submit their CV to apply for the role.
