Technical Project Manager

Key Responsibilities

Project & Workflow Management

• Create and manage detailed project plans with defined timelines and clear milestones

• Prioritize, assign, and track work to ensure deadlines and goals are met
• Monitor daily team activities and provide daily support to team members
• Hold stakeholders accountable for commitments, deadlines, deliverables, and project outcomes, including individuals who do not report directly to this position.
• Anticipate risks, identify roadblocks, and collaborate with leadership to solve critical issues

Performance & Reporting

• Track and report on project progress and results
• Partner with leadership to refine and expand automation and development KPIs
• Communicate proactively with leadership and provide regular KPI updates
• Develop, maintain, and standardize SOPs, training guides, and other departmental resources

Collaboration & Leadership

• Collaborate with leadership on workflow changes before implementing to ensure consistency across departments
• Assist the RCM Services and IT Services teams as needed
• Reinforce new processes and department-wide initiatives to ensure smooth adoption
• Support recruitment, onboarding, and performance management
• Model Medbill’s Core Values and foster a collaborative, supportive, productive, and accountable team culture
• Facilitate communication with all stakeholders involved in projects, including vendor integrations, customers, staff, and leadership

Ownership & Initiative

• Proactively identify opportunities for improvement without being directed
• Drive projects forward with minimal supervision
• Escalate issues early and propose solutions rather than waiting for direction
• Demonstrate urgency and bias toward action
• Independently follow up with stakeholders to maintain project momentum

Communication & Responsiveness

• Maintain consistent availability during established working hours
• Respond to leadership and stakeholder communications within agreed service levels
• Provide proactive status updated without prompting
• Surface risks, blockers, and missed deadlines immediately
• Facilitate difficult conversations and hold stakeholders accountable for commitments

Key Competencies

• Ability to lead and coach team members effectively
• Collaborative, team-oriented, and dependable
• Professional verbal and written communication
• High attention to detail and accuracy
• Proven organizational and prioritization skills
• Critical thinking and problem-solving ability

Remote Work Requirements

• Proven success working in a fully remote environment
• Demonstrated ability to self-manage priorities and workload
• Strong written communication skills
• Comfortable operating with limited oversight and evolving priorities
• Availability during established Eastern Time business hours is required.
• Candidates must also be able to actively participate in meetings, respond to stakeholder requests, and support project execution during core working hours.

Qualifications

• Active PMP certification required
• Additional Agile, Scrum Master, PRINCE2, or related certifications are preferred
• Previous project management experience, preferably in healthcare, automation, or software development
• Experience with project management tools (e.g., Azure, Jira, MS Project)
• Strong knowledge of project management methodologies (Agile, Scrum, Waterfall)

Success Looks Like

Success in this role means becoming a trusted leader who consistently drives projects forward, removes obstacles, and ensures teams remain aligned, accountable, and focused on results.

To support long-term success, a structured development plan will be established during onboarding, including 30-day, 60-day, 90-day, 6-month, and 1-year milestones with clear expectations, learning objectives, and performance goals.

By the end of the first year, a successful Project Manager will:

• Maintain accurate project plans, timelines, and priorities across multiple initiatives.
• Proactively identify risks, dependencies, and roadblocks and drive resolution before they impact delivery.
• Provide consistent, timely communication and project updates to leadership and stakeholders.
• Establish strong working relationships across Automation, Development, Operations, and Leadership teams.
• Improve accountability by ensuring commitments, deadlines, and action items are clearly tracked and followed through.
• Contribute to the development of project management standards, reporting, documentation, and operational processes.
• Successfully deliver projects that support Medbill's strategic objectives while fostering a culture of collaboration, ownership, and continuous improvement.
• Operate with a high degree of independence, initiative, and professional judgment while maintaining alignment with organizational priorities.
• Ensure project commitments are tracked, communicated, and completed with minimal leadership intervention.
  

  This role may not be a fit for individuals who:

  
  

  • Prefer highly structured day-to-day direction.
  • Wait for assignments rather than identifying next steps.
  • Avoid difficult accountability conversations.
  • Struggle with proactive communication or follow-through.
  • Prefer individual contributor work over cross-functional leadership.

***Candidate must have proper working Home Network to be eligible 

Starting Pay: Ksh 750/hour