Duties Include but not limited to:
- Provide support within Head Office in terms of retrieving and maintaining general office administration. This will include maintaining all mailboxes by communicating with clients and colleagues, coordinating sales-related activities to fulfil client expectations and queries.
- Answering the phone and taking messages where necessary.
- Receiving and processing incoming correspondence, as well as escalating to appropriate persons as needed.
- Responding to complaints promptly and, if necessary, escalating to higher management.
- Investigating complaints and gathering data in response to complaints/questions.
- Maintaining files of active orders and updating with changes to customer accounts or orders.
- Performing other related duties, as assigned.
Requirements:
- Grade 12 qualification
- Administration experience
- Computer skills
- Knowledge of administrative processes and procedures within a business
- Proficient computer skills and ability to learn database and ordering systems
- The patience and ability to engage customers in conversation
- Excellent communication skills
- Outstanding negotiation skills with the ability to resolve issues and address complaints
