Admin & Customer Service Executive

Job Summary

• As the Admin & Customer Service Executive, you will be responsible for delivering exceptional customer service, supporting sales and marketing activities, managing administrative operations, and enhancing customer engagement across physical and digital channels.

Responsibilities

• Manage customer inquiries, complaints, and orders across walk-in, phone, WhatsApp, and social media channels
• Support sales and marketing initiatives
• Maintain administrative records, customer databases, operational reports, and other business documentation
• Manage social media engagement, respond to customer inquiries online, and support content posting activities
• Coordinate daily office operations while supporting inventory monitoring and general business administration

Requirements

• Bachelor's degree or HND in Business Administration, Marketing, Mass Communication, or a related field
• Minimum of 2 years experience in customer service, sales, marketing, and administrative roles
• Experience within retail, home furnishings, lifestyle, or related industries is an advantage
• Proficiency in Microsoft Office applications and basic social media management tools
• Must reside within Surulere or its immediate environs.