Minimum Requirements
- Diploma or Degree in Hospitality or Hotel Management
- 3–5 years' Front Office experience within a 4 or 5-star hotel environment
- Minimum 1–2 years' experience in a Front Office supervisory or leadership role
- Strong knowledge of Front Desk, Concierge, Guest Services, Reservations and Night Audit operations
- Proficiency in Opera PMS, Microsoft Office and hotel systems
- Excellent communication, leadership and guest relations skills
- Ability to work shifts, weekends and public holidays
- Immaculate presentation and a passion for luxury hospitality
Key ResponsibilitiesFront Office Operations- Support and oversee the daily operations of Reception, Concierge, Guest Services and Switchboard
- Ensure smooth and efficient check-in and check-out procedures
- Coordinate with Housekeeping and Reservations regarding room allocations and guest preferences
- Provide hands-on support to the team during busy operational periods
- Act as the Front Office Manager in their absence
Guest Experience- Deliver exceptional guest service and personalised experiences
- Manage VIP arrivals and special guest requests
- Resolve guest concerns and service recovery situations professionally
- Ensure every guest interaction aligns with 5-star service standards
Team Leadership- Supervise, coach and develop front office team members
- Assist with staff scheduling and departmental rosters
- Conduct team briefings and support onboarding and training initiatives
- Foster a culture of teamwork, professionalism and accountability
Administration & Compliance- Oversee shift handovers and daily operational reporting
- Verify billing accuracy and support revenue reconciliation processes
- Ensure compliance with hotel procedures, guest security, key control and financial protocols
- Monitor front office presentation, standards and operational readiness
What We Are Looking For- A hands-on leader who enjoys being present on the floor
- Strong problem-solving and conflict-resolution abilities
- Excellent organisational skills and attention to detail
- The ability to remain calm under pressure
- A genuine passion for creating memorable guest experiences
- A professional and guest-centric approach to hospitality
To apply, please submit your CV through the online application process.Only candidates with relevant 4 or 5-star hotel experience will be considered
