Front office reception

What You Bring

• Recognised Hospitality qualification preferred
• At least 1 to 2 years experience in a receptionist role within a 4 or 5-star hotel
• Proficiency in Microsoft Office and Opera (essential)
• Excellent telephone and email etiquette
• Confident, calm and professional demeanour
• Sound financial acumen
• Strong organisational and planning skills
• Positive and friendly attitude with excellent communication skills
• Ability to multitask in a fast-paced, pressurised environment
• Flexible availability including weekends, public holidays and evenings

What You Will Do

• Manage all front desk operations including guest registration, check-ins and check-outs
• Promptly and professionally address guest enquiries, requests and concerns
• Provide information about hotel services, amenities and local attractions
• Manage reservations, cancellations and room assignments
• Process payments, handle cash and maintain accurate financial records
• Complete all end-of-day activities and reporting
• Use Opera PMS for all guest information management
• Answer emails and assist guests with enquiries and invoicing
• Maintain a tidy and organised front desk area at all times