Business Representative

Requirements:

• Matric (Grade 12) – essential.
• Diploma / Certificate or equivalent (NQF 5).
• Up to 3 years as a Business Representative or similar role within the manufacturing environment.
• Computer literate in Microsoft Office, SAP and ERP Systems.

• Canvassing and opening of new customer accounts based on their viability as future customers.
• Monitor monthly sales per customer using the Sales Management process.
• Daily extrapolation of sales information from the SAP system to assess actual units against target units and implement a plan of action if necessary.
• Provide monthly feedback to the Regional Manager on all activities relating to the customer.
• Introduce new marketing and promotion ideas and assist the customer in aligning its strategy.
• Appropriate support in master and dynamic route planning in collaboration with Warehouse staff and Value Logistics.
• Host regular trade evenings and suitable entertainment in order to promote the product and grow/develop customer relations.
• Initiate and monitor all promotional activity in order to develop and grow existing customer base and market share in consultation with the customer and Regional Manager.
• Assist with the credit application process.
• Co-responsible with debtors for effective, timeous collection of outstanding debtors' monies.
• In collaboration with debtors, ensure that all outstanding debtors are less than 45 days at all times.
• Assist debtors' staff in resolving customer queries.
• Pro-actively manage customers with potentially high risk and liaise with debtors in respect of any action planning that needs to be done.
• Responsible for ensuring that vehicles and other company equipment are maintained in accordance with company policy and procedure.
• Attend monthly SBO meetings with the Regional Manager to provide feedback on the status of new business.
• Liaise with Warehouse on an ongoing basis to ensure optimal availability of stock in an effort to resolve any outstanding queries.
• Assist with consignment stock process when required.
• Monitor buying patterns of all customers to assist in the forecasting of stock requirements on a monthly basis.
• Monitor stock rotations and replenish with new stock where required.
• Assist customers in managing their own stock levels and stock mix.
• Operate within controls and procedures.
• Report risks or areas of concern to management.
• Promote compliance with all relevant regulations and procedures.
• Maintain effective working relationships with employees and customers.
• Identify and solve problems while demonstrating a high level of integrity.
• Ensure daily and weekly discussions take place with relevant stakeholders to ensure that all customer queries are followed up and satisfactorily resolved.
• Provide regular presentations and training to customers on products and pricing.
• Assist the customer liaison department with maintaining the customer base by updating customer information.
• Provide customers with stands, POS material, claims and rotation procedure training.
• Update the customer database with new and existing customer information.
• Support the effective and transparent use of financial and other resources.
• Ascertain whether correct pricing structures are in place at all times.
• Manage and monitor gross profit on a daily basis and implement action plans where necessary.
• Reduce operational costs by optimizing company resources and curbing unnecessary expenses.
• Limit expenditure, reduce costs and report budget deviations to the direct manager.