Customer Liaison Officer: Sales and Marketing

Requirements:

• Certificate in Customer Service, Marketing, Exports or related qualification (NQF 5).
• Up to 3 years' Customer Service experience or experience operating as a Customer Liaison Officer in a manufacturing environment.
• Computer Literate with Microsoft Office and SAP

• Deliver effective and efficient service to business, customer and end-user queries.
• Approach problem-solving with a can-do attitude.
• Offer fast, courteous and knowledgeable service when assisting with telephonic and email queries.
• Ensure end-users are understood clearly to avoid repeat queries and complaints and offer first-time resolution.
• Identify and solve problems within own operating area.
• Contact customers daily as per calling schedule.
• Receive calls and orders from customers.
• Liaise with and receive work instructions from the Business Representative.
• Check account status, credit viability and limits.
• Check stock availability and advise customers.
• Record orders on order sheets.
• Generate orders on SAP as per generating orders procedure.
• Release orders (invoice generation) for shipment and FLO (Feedback Logistics Optimizer).
• Advise Warehouse and Distribution Manager, Supervisor and Value Logistics Supervisor on orders not released.
• Control special, late and same-day deliveries by recording them in the special, late delivery book.
• Advise customers of planned delivery times.
• Generate orders on SAP as per claims procedure.
• Generate instructions on SAP as per Check and Charge Procedure.
• Generate orders on SAP as per rotation procedure.
• Address queries passed on by Value Logistics within 8 hours of receipt.
• Address special and miscellaneous customer requests.
• Provide quotes to customers on an ad hoc basis.
• Build and maintain customer service standards with the Warehouse and Distribution Department and Business Representative.
• Resolve customer queries passed on by the Business Representative or other stakeholders.
• Support the team with overflow work when required.
• Identify and solve problems while demonstrating a high level of integrity.
• Operate within controls and procedures.
• Report risks or areas of concern to management.
• Promote compliance with relevant regulations and procedures.
• Support the effective and transparent use of financial and other resources.
• Limit expenditure, reduce costs and report budget deviations to the direct manager.