· The successful
candidate will be responsible for:
- Conduct outbound
collection calls customers across various stages of delinquency.
- Remind customers
of outstanding obligations and encourage timely repayment.
- Negotiate
repayment arrangements and follow up on agreed commitments.
- Maintain accurate
records of customer interactions, payment commitments, and collection
activities.
- Investigate and
resolve customer concerns related to outstanding balances and repayment
obligations.
- Escalate complex
or sensitive cases to the appropriate departments for further action.
- Ensure adherence
to company policies, procedures, and ethical collection practices.
- Collaborate with
internal teams to support portfolio performance and recovery efforts.
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
