1.
Key Duties and Responsibilities
The successful candidate will be responsible for:
- Handle
customer inquiries via calls, emails, chat, and social media.
- Assist
with loan application processing and KYC verification.
- Resolve
complaints and escalate complex issues.
- Promote
Zenka’s loan products and referral programs.
- Maintain
accurate customer records and ensure data confidentiality.
- Educate
customers on responsible borrowing and repayment options.
- Collaborate
with teams to enhance customer experience.
2. Minimum
Requirements
- Diploma or
bachelor’s degree in business administration, Finance, Economics, Customer
Service, or a related field.
- At least one (1)
year of experience in debt collection, customer service, call center
operations, or a related role.
- Ability to work in
a dynamic operational environment with flexibility to support extended business
hours, weekends, public holidays, and rotational schedules.
- Strong
negotiation, communication, and interpersonal skills.
- Proficiency in CRM
tools and Microsoft Office applications.
- Ability to handle
challenging conversations professionally while maintaining a customer-focused
approach.
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
