Automotive Warranty Specialist - Remote (RSA) International Opportunity

Duties include

• Reviewing, validating, processing, and submitting warranty claims in accordance with OEM warranty policies and procedures.
• Auditing repair orders, labour operations, technician stories, and parts claims to maximise warranty recovery opportunities.
• Identifying and capturing additional claim revenue through detailed claim analysis.
• Managing warranty claim submissions, resubmissions, reconciliations, and follow-ups.
• Monitoring outstanding warranty receivables and ensuring timely reconciliation with the manufacturer.
• Researching warranty concerns and preparing supporting documentation for claim approvals.
• Reviewing warranty claims for accuracy, completeness, and compliance requirements.
• Maintaining detailed warranty records, reports, and claim documentation.
• Preparing documentation and supporting information for warranty audits.
• Liaising with service departments, technicians, management teams, and stakeholders to resolve claim discrepancies and obtain required information.
• Providing updates regarding claim status, eligibility, approvals, and rejections.
• Analysing warranty trends and identifying opportunities for process improvement and operational efficiencies.
• Communicating warranty programmes, policy updates, recalls, and technical bulletins to relevant stakeholders.
• Ensuring compliance with all OEM warranty specifications and company procedures.
• Maintaining accurate data entry across warranty systems and software platforms.
• Collaborating with cross-functional teams to improve warranty processes and performance.
• Supporting dealership aftersales departments with warranty-related guidance and administration.

• Minimum 5 years' automotive warranty administration experience within a franchised dealership environment.
• Recent or Previous Ford warranty administration experience
• Accreditation and qualifications required to process warranty claims and parts costings on Ford systems.
• Ford warranty administration experience is highly advantageous; however, applications are welcomed from certified Warranty Clerks with current or previous OEM accreditation and warranty processing experience within brands such as Volkswagen, Audi, Toyota, Mercedes-Benz, Hyundai, Kia, BMW, Nissan, or other major franchised automotive brands.
• Experience processing warranty claims through OEM manufacturer warranty portals and systems, with exposure to brands such as Ford, Volkswagen, Audi, Toyota, Mercedes-Benz, Hyundai, BMW, Nissan, or similar franchised dealership environments.
• Strong understanding of dealership service operations, warranty procedures, labour operations, and parts costings.
• Previous experience within a high-volume dealership group environment will be advantageous.
• Experience as a Warranty Clerk, Warranty Administrator, Costing Clerk, Service Advisor, or similar aftersales role.
• Technical automotive knowledge or workshop experience will be beneficial.
• Experience working on dealership management systems such as Automate, Evolve, Kerridge, ADP, Ford Dealer Management Systems integrated with FMCDealer/FordPass, SAGA. TDD, Xentry or similar platforms.
• Excellent analytical, organisational, and problem-solving skills.
• High level of accuracy and attention to detail.
• Strong computer literacy and ability to learn new software systems quickly.
• Excellent written and verbal communication skills.
• Self-motivated with the ability to work independently in a remote environment.
• Must be able to work a permanent shift aligned to USA business hours (14:00 – 23:00 SAST).
• Reliable fibre internet connection and a dedicated home-office setup (benefits including company-issued laptop, fibre allowance)