Provide technical diagnosis and fault evaluation across dealer and internal vehicles, ensuring accurate identification of mechanical and electrical issues.
Compile detailed technical and failure analysis reports, including warranty-claimed components and FTIR-related findings.
Test and evaluate warranty-returned components to determine root cause of failure.
Monitor, manage, and escalate TAR cases, ensuring timely resolution and submission of monthly TAR summary reports.
Deliver on-site technical diagnostic support to dealerships to assist with complex repairs and ensure minimal vehicle downtime.
Analyse failure trends and implement corrective actions to improve product reliability and technician capability across the dealer network.
Support and deliver technical training and on-the-job coaching to upskill dealership technicians.
Assist with preparation and coordination of technical training sessions and ensure readiness of service materials.
Maintain accurate, complete, and up-to-date technical documentation and reporting records.
Collaborate with internal OEM departments to ensure service materials and technical documentation are available for new model launches and updates.
Provide technical guidance and support to customer service teams where required.
Ensure all diagnostic work leads to accurate, cost-effective repair solutions and supports warranty cost control.
Promote workshop efficiency and cleanliness through consistent application of 5S principles (Sorting, Simplifying, Sweeping, Standardizing, Sustaining).
Requirements:
Completed apprenticeship with a recognised trade test.
Additional technical or technological qualification advantageous.
Strong knowledge of FTIR systems and failure analysis methodologies.
High level of computer literacy (MS Excel, Word, PowerPoint).
Strong analytical ability with experience in reporting, failure analysis, and process improvement.
Excellent communication skills with the ability to work independently and within a team.
Strong initiative, resilience, and problem-solving capability.
Willingness to work overtime and travel at short notice when required.
If your current experience and skillsets tick majority of the job specification boxes, then: Apply directly now – Send your CV to
