The successful candidate
will be responsible for:
- Conducting outbound collection calls with customers across various
stages of delinquency.
- Remind customers of outstanding obligations and encourage
timely repayment.
- Negotiate repayment arrangements and follow up on agreed
commitments.
- Maintain accurate records of customer interactions, payment
commitments, and collection activities.
- Investigate and resolve customer concerns related to
outstanding balances and repayment obligations.
- Escalate complex or sensitive cases to the appropriate
departments for further action.
- Ensure adherence to company policies, procedures, and ethical
collection practices.
- Collaborate with internal teams to support portfolio
performance and recovery efforts.
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
